Service desk Analyst - Inbound Team

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024 and one of Australia’s Best Medium Workplaces 2024, with an outstanding eNPS score of 68. 

We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst to join our Phones Team in Australia. someone who brings energy, accountability, and a genuine passion for helping people. 

Requirements

What You’Ll Do

• You’ll be the first voice our customers hear when they need help, the front line that keeps their world running smoothly. 
• Take inbound calls and provide fast, friendly support. 
• Troubleshoot issues or work with other teams to get things resolved. 
• Keep customers updated along the way with clear, confident communication. 
• Handle tickets in ConnectWise, manage priorities, and take ownership through to resolution. 
• Be part of a tight-knit team that values collaboration, reliability, and getting things done right the first time. 

What You’Ll Bring

• A mature, get-it-done attitude, you take ownership and follow through. 
• Strong teamwork and a commitment to accountability. 
• Excellent communication and problem-solving skills. 
• Passion for great customer service and helping others. 
• A natural curiosity to learn and grow, we’ll support you all the way. 
• ITIL knowledge or IT certifications are a bonus, not a requirement. 

Benefits

Why You'Ll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Why You'Ll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.