Inside Sales Representative - National Accounts

Description

From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.

We are seeking a highly motivated and results driven Inside Sales Representative to join our sales team. The ideal candidate will be responsible for generating new business opportunities, maintaining relationships with existing clients, and achieving sales targets through inbound and outbound calls, emails, and online communication. 

Responsibilities:

• Qualify customer needs and align with the right product line.
• Support outside reps and handle new sales opportunities in a defined territory.
• Respond promptly to customer inquiries via phone and email.
• Prepare quotes, send product samples, and track sales in CRM.
• Follow leads through to order handoff and delivery support.
• Advise customers on estimated lead and delivery times.
• Work with Product Support to resolve customer issues effectively.
• Document complaints and follow up regularly.
• Use complaint resolution to identify potential new sales.
• Check in with existing customers for upselling and new opportunities.
• Partner with marketing to promote new products and services.
• Research customer base and track market trends.
• Participate in ongoing training and complete other assigned tasks.
• Perform virtual and physical demonstrations of products to customers.
• Ability to travel for customer meetings, demonstrations and events.

Requirements

• High School Diploma, GED or equivalent experience.
• 2+ years in a sales or customer service role.
• Strong organizational and communication skills.
• Excellent phone etiquette and proactive attitude.
• Ability to work across all levels of the organization.
• Proficient in Microsoft Office; Salesforce experience preferred.
• Fast learner with the ability to understand product lines and parts.
• Positive, self-starting, and customer-focused mindset.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.