Spanish Bilingual Customer Support Representative - (ZR_28846_JOB)

This is a remote position.

• Scope:

• Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break
• Direct management and communication with the law firm team
• Use of client’s existing software systems including Smart Advocate legal CRM
• Focus on client communication and administrative support rather than complex legal tasks

Spanish Bilingual Customer Support Representative

We are looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join our team. This role is crucial for our client communication, requiring a professional who can effortlessly engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.

Responsibilities:

• Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish.
• Engage with clients over the phone to confirm upcoming medical appointments and consultations.
• Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.
• Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate).
• Coordinate appointment scheduling and rescheduling efficiently as needed.
• Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.
• Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.
• Easily understand and execute instructions from the team with minimal supervision.

Requirements:

• Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication.
• Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role.
• Proven ability to answer the phone with confidence, warmth, and intelligence.
• High aptitude—a quick learner who can easily understand and follow instructions and quickly master new processes.
• Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation.
• Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication).
• Exceptional professional phone manner and customer service skills.
• Strong organizational skills and attention to detail for accurate record-keeping.
• Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.
• Legal experience is a plus, but not required.
• Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication).
• Exceptional professional phone manner and customer service skills.
• Strong organizational skills and attention to detail for accurate record-keeping.
• Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.
• Legal experience is a plus, but not required.

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring