Site Reliability Engineer

The Site Reliability Engineer will be responsible for ensuring the availability, reliability, and  performance of our customer-facing software applications.  This role combines planning, engineering, monitoring, incident response, and administration to create highly scalable and fault-tolerant systems.

Responsibilities:

• Ensure the high availability and reliability of the production environment by monitoring system health and performance
• Provide primary operational support for large-scale distributed software applications
• Facilitate incident resolution via triage, communication, engagement, escalation, and documentation
• Partner with platform administration (both internal and external) to define and achieve stability and scalability objectives
• Collaborate with technical and quality teams to improve services by identifying areas of risk and helping to define and proactively implement solutions
• Drive continual improvement in system performance by setting service level objectives in collaboration with a performance center of practice and/or product development teams
• Participate in system design, capacity planning, and platform management 
• Analyze and publish metrics from operating systems and applications to assist in performance tuning and fault finding
• Pursue opportunities for automation and process improvements

Qualifications:

• Bachelor’s degree (or demonstrable equivalent work experience) in information technology
• Experience providing first-level incident response and troubleshooting with technical teams to resolve end-user issues
• Proficiency with enterprise system monitoring software (examples: NewRelic, Nagios, Solarwinds, Dynatrace, Datadog, Azure Monitor, Splunk)
• Experience with cloud-based infrastructure, databases, and applications 
• Experience with performance tuning and fault finding in large-scale distributed systems.
• Experience with designing, implementing, and managing performance testing practices, including specific tools and frameworks
• Knowledge of disaster recovery planning and execution.
• Ability to effectively work in a highly matrixed organization
• Excellent verbal and written communication skills.
• Strong understanding of coding, automation, and engineering principles to build resilient, self-healing systems
• Familiarity with DevOps practices and tools
• Jira (or equivalent work management)
• Confluence (or equivalent knowledge management)

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