Facilities Manager (Maternity Cover)

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Account Director. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.  

The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.  

The FM is responsible for the satisfactory performance (both operational – KPI’s, and financial – monthly and annual cost within the agreed Budget) of his/her assigned building.  

The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. service providers, contractors, and building employees) to achieve the goals. 

The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients. 

What This Job Involves:

• Develop, gain consensus for, and implement the Best Practice/ Building Operation Plan for assigned portfolio. 
• Work with the Financial Manager to prepare the final budget (both JLL and client) documentation/plans and administer the works to ensure budget compliance.   
• Manages supplier contracts, and holds regular (minimum monthly) meetings with supplier representatives, ensuring that agreed operational (supplier KPI’s) and financial (cost vs Budget) performance is achieved for each contract. 
• Ensures contractual performance (both operational – client KPI’s, and financial – monthly and annual cost within the agreed Budget) of his/her assigned building is achieved. 
• Inspect facilities and equipment to determine extent of service and equipment required.  Recommend, justify, develop and coordinate with the Client team, projects that enhance the value of the office buildings.  
• Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the operating procedures, the management plan and/or management services agreement and of leased premises as dictated by lessee's agreement. 
• In conjunction with the Procurement Specialist, competitively bid and prepare all service contracts to assure high quality and cost effective services.  Assemble and analyse contract bids, submit recommendations and prepare the standard form contract agreement for the Account Manager for execution.  
• Act as primary contact for assigned site’s contractors and vendors. 
• Maintain role as primary contact for service requests generated by the client’s staff.  Proactively meet with Client’s local Management on scheduled basis.  Communicate regularly with the client’s Management and staff, providing necessary support and information on the status of all areas under his management.  
• Approve purchases of supplies and equipment for use at managed office buildings.  
• Contract for services as described within the operating budget, management plan and/or management services agreement. 
• Participate in group wide bid processes as appropriate.  
• Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and Safety guidelines. 
• Proactively involved in ensuring that services are reviewed and refinements made to enhance FM services across the assigned portfolio.  
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service. 
• To develop a close working relationship with all of the vendors under his control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high quality service. 
• Any other assigned task by the Account Director, which is deemed as necessary for the satisfactory performance of the role. 
• Make at daily tours of all of the assigned office buildings and grounds.  
• 24 hours on call to resolve emergencies as fast as possible in a professional way. 
• Assist with Client move-in/move-out process to minimize disruption to day-to-day business.  
• Assure compliance with Best Practice documents with the assistance of the AD. Assure compliance with Jones Lang LaSalle policies, procedures and standard practices. 
• Know, understand and set an example relative to the policies within the Jones Lang LaSalle Personnel Handbook. 
• Coordinate response to more complicated Client service requests and assure follow-up. 
• Directly supervise employees reporting to the assigned buildings.  Carry out supervisory responsibilities in accordance with the policies detailed within the Jones Lang LaSalle Personnel Handbook and applicable laws. Ensure training of staff to fulfil legal requirements, especially in the area of fire protection, technical safety and personal safety.  
• Make at daily tours of all of the assigned office buildings and grounds.  
• 24 hours on call to resolve emergencies as fast as possible in a professional way. 

Sound like you? To apply you need to be:  

• Compliance with service provision as detailed in the contract. 
• Key Performance Indicators (KPI’s) 
• Financial compliance against Budget 
• Customer satisfaction survey rating: must achieve Account Targets. 
• Work order closure within agreed timescales 
• Compliance with the Health and Safety responsibilities. 
• High Customer Satisfaction rating as measured in regular surveys. 
• Compliance with Best Practice documentation. 
• Compliance with service provision as detailed in the contract. 
• Key Performance Indicators (KPI’s) 
• Financial compliance against Budget 
• Customer satisfaction survey rating: must achieve Account Targets. 
• Work order closure within agreed timescales 
• Compliance with the Health and Safety responsibilities. 
• High Customer Satisfaction rating as measured in regular surveys. 
• Compliance with Best Practice documentation. 

• Pursue Continuous Improvement.

• Languages: Spanish native or bilingual, fluent in English. 
• Excellent organisational skills required. 
• Strong interpersonal skills with training experience to guide multifunctional teams. 
• Excellent PC skills, proficient in Microsoft Word and Excel. 
• Interest in continuous improvement and development of new technologies. 
• At least  2 years experience working as a Facilities Coordinator or Junior Manager.  
• Languages: Spanish native or bilingual, fluent in English. 
• Excellent organisational skills required. 
• Strong interpersonal skills with training experience to guide multifunctional teams. 
• Excellent PC skills, proficient in Microsoft Word and Excel. 
• Interest in continuous improvement and development of new technologies. 
• At least  2 years experience working as a Facilities Coordinator or Junior Manager.  

Location:

On-site –Madrid, ESP

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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