Customer Support Representative

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Brief Description:

Process the daily customer-driven activities 

Job Responsibilities:

• Manage open order flow
• Expedite and facilitate special delivery requirements
• Contract Review
• Provide samples and technical assistance
• Create and maintain contract database
• Manage quote process
• Prepare and submit formal quotation directly to customer or provide to outside sales team for presentation to customer
• Maintain quote log

Education/Credentials:

• High School Diploma
• 2 years related work experience
• Excellent verbal and written communication skills

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.