Technical Lead, Digital/Web

Purpose

The Technical Lead, Digital/Web reports to the Director, Software Engineering. 

Our company, a leader in providing compelling and unique rail journeys, is looking to innovate within the rail tourism industry by delivering cutting-edge solutions that transform our guest and partner experience. In this role, we are seeking a highly innovative and collaborative Technical Lead to join our team. The ideal candidate will have a proven track record delivering digital experiences, keen architectural insight, and the ability to navigate complex optimization problems with multiple pivot points.

In this role, you will collaborate with a diverse team of talented engineers and product strategists to build world-class experiences for our guests, partners, and in-house teams. You will lead your team of engineers while directly contributing to their success by fostering exceptional engineering and delivery practices that enable the rapid, reliable delivery of high-quality software. You will cultivate an environment where the team can perform at its best—predictably, sustainably, and with a focus on operational resilience. By ensuring that teams have clear information, strong feedback loops, and the right tools to deliver valuable and customer-centric outcomes, you will empower engineers to grow both technically and professionally. Your leadership will drive engineering excellence, continuous improvement, and progress toward strategic goals, all while nurturing a culture of collaboration and innovation aligned with the company’s vision.

Key Areas of Accountability 

Technical Leadership:

• Lead the technical approach on Digital Experience projects and ensuring development is on track and aligned with key objectives
• Collaborate with various stakeholders/teams driving overlapping discovery and delivery phases. As a lead you will often work independently in discovery while your team is in delivery. Your team will depend on you to clarify requirements and discuss technical challenges and solutions
• Proficiency in modern web tools and technologies – our stack is evolving but currently is composed of Drupal, React, Vite, Next.js, Typescript, C# .NET and node. Near-term iterations of this stack will included integrating with composable microservice backends.
• Proficiency in building and configuring content-managed websites using modern development practices
• Proficiency in structuring complex experiences and the information architecture that powers them, using Drupal native solutions (e.g. Taxonomies, Layout Builder and Paragraphs), or similar, related tools
• Proficiency in building custom themes and modules
• Providing architectural guidance and mentoring to team members. You will set and guide the technical direction for the system architecture, ensuring alignment with strategic project objectives.
• Writing and reviewing code and technical documentation
• Leading code peer reviews and encouraging team best practices
• As a people leader, develop and grow a high performing team through coaching, mentoring and setting a clear direction by connecting the work they do, enhancing team capabilities and fostering knowledge sharing.
• Collaborate cross-functionally with product management, UX/UI designers, QA teams, and other software developers to deliver cohesive system improvements.
• Proactively participate in architectural decisions, evaluating multiple solutions to determine optimal approaches.
• Ensure system reliability, performance excellence, and maintain rigorous uptime standards (99.99%).

Innovation

• Champion technical vision for identify emerging technologies that could benefit the company
• Lead a discipline for prototyping to quickly validate new ideas and approaches – we want to build a strong support environment where engineers can move fast, break things, learn, and deliver
• Own risk assessment abilities to balance innovation with product stability
• Have an experimentation mindset with comfort in ambiguous, uncharted territory
• Nice to have: cross-industry awareness to bring fresh perspectives and solutions

Collaboration:

• In partnership with Product Management, lead technology ideation to value realization by ensuring the delivery of timely insights, prototypes, tests, and solutions
• Engage closely with diverse teams and stakeholders to understand and fulfill complex business requirements.
• Manage technical tasks and cross-functional deliverables effectively within tight deadlines.
• Can navigate discomfort and disagreement and lead team members to conflict resolution
• Prepare detailed documentation, including architecture diagrams, data models, process flows, mock-ups, and presentations, to communicate clearly across teams.
• Must be comfortable in a role where one will be mentoring and coaching team members to develop their capabilities.

Optimization:

• Identifies and implements AI opportunities across the product lifecycle, building systems with intelligent capabilities baked in from the start.
• Prioritizes eliminating manual work through automated testing, deployment pipelines, self-healing systems, and intelligent monitoring, creating infrastructure that scales efficiently with minimal human intervention.
• Balances cutting-edge capabilities with business value, knowing when to build custom AI solutions versus leveraging existing platforms while ensuring systems remain explainable, trustworthy, and enhance rather than replace human judgment.

Qualifications

Education:

• Bachelor’s degree in computer science, engineering or equivalent combination of professional experience and certifications.

Experience:

• 7+ years of web development, with your most recent experience being in high-performing complex digital experience delivery
• Proficiency in building and configuring Drupal sites (or similar)
• Proficiency in building modern web apps using React + Typescript (FE), and Drupal, Typescript/node and/or C# backends (express + trpc, nest, apollo)
• Proficient in software development best practices, secure coding concepts and design patterns/principles (MVC, Composable/Service-oriented Architecture, Dependency Injection), object-oriented design and functional programming
• Proven ability to architect and rapidly implement scalable systems
• Strong knowledge of Unit Test, State Management, Application Health Monitoring & Telemetry frameworks
• Strong knowledge of Acquia, Pantheon, Azure and/or AWS
• Prior experience leading small teams (2 – 5 direct reports)
• Prior experience owning technical decisions for a product/workstream/pod
• Strong analytical, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities
• Proficient in the product operating model, agile methodologies, and product development lifecycle
• Proven ability to collaborate effectively with cross-functional teams and drive results

Work Environment

• Must be legally entitled to work in Canada
• Corporate Office – Vancouver based; hybrid role with a minimum 3 days / week in the office.

Compensation

• The base salary offered for this role is $125,000 to $140,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
• Eligible for Armstrong Collective’s discretionary bonus program

Eligible Benefits

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes: 

• Medical, Dental, Vision, Life Insurance 
• Short term disability, long term disability benefits
• Travel emergency assistance 
• Vacation time and sick time
• Up to 5% RRSP and/or TSFA match 
• Two complimentary annual train tickets after first year of employment

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. 

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