Part Time Customer Service Representative

Our Mission

Alpha Lion exists to help people unleash their Superhuman potential through performance-driven nutrition and culture-defining innovation.We’re a high-performance team that values ownership, speed, humility, and relentless improvement. If you thrive in a fast-paced environment where results matter and ideas win, you’ll feel at home here.

Role Summary

Alpha Lion’s Customer Service Representatives are the frontline heroes of our brand — delivering exceptional service, empathy, and results. You’ll handle customer inquiries across calls, texts, and emails, resolving issues quickly and ensuring every customer interaction reflects our Superhuman standard.

What You’Ll Do

• Manage customer inquiries across multiple channels using Gorgias.
• Provide solutions for order issues, refunds, or reshipments.
• Document and track all interactions to ensure consistency and transparency.
• Partner with internal teams to enhance the overall customer experience.
• Take initiative to deliver proactive support and create loyal fans of Alpha Lion.

What Success Looks Like

• 4.5+ average customer satisfaction rating.
• 2-hour first response time or faster.
• 48-hour issue resolution rate.
• Positive feedback from customers and teammates alike.

Who You Are

You’re empathetic, organized, and thrive in fast-paced environments. You love helping others, take pride in solving problems, and bring positive energy to every interaction.

What You Bring

• 2+ years in customer service (e-commerce preferred).
• Experience with Gorgias and Shopify.
• Excellent English communication skills.
• Strong multitasking and time management.
• Affinity for fitness and the Alpha Lion mission.

Why You’Ll Love It Here

• You’ll join a team that values results over politics and growth over comfort.
• We move fast, take ownership, and celebrate wins together.
• 100% remote with flexible hours across global teams.
• Access to Alpha Lion supplements and exclusive discounts.
• The chance to help shape a fast-growing performance brand with global ambitions.

Why You Won’T Love It Here

• You’re uncomfortable being measured by results — we value performance, not activity or effort alone.
• You prefer structure over speed — our team moves fast, adapts quickly, and expects ownership, not hand-holding.
• You avoid direct feedback — we operate with transparency, accountability, and honest communication.
• You need constant external motivation — our culture rewards self-starters who take initiative and push beyond comfort zones.

Application Process

1. Apply: Submit your resume + brief note explaining why you’d crush it in this role.
2. Screen: TA team reviews for skills and cultural alignment.
3. Interview: Conversations with the hiring manager and team.
4. Final Round: Case study or work simulation (role-specific).
5. Decision & Offer: We move fast — typically within 2–3 weeks.

Ready To Unleash Your Superhuman Potential?

Apply now and join a team obsessed with performance, growth, and impact.

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Alpha Lion is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.