Content & Creator Governance Program Manager Graduate (TikTok Shop - Governance & Experience) - 2026 Start (BS/ MS)
TikTok.com
Office
Mexico City, Ciudad de Mexico
Full Time
About our team
TikTok Shop’s Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.
We’re looking for passionate, curious individuals who care deeply about user experience and thrive on solving complex, high-stakes challenges. If you’re eager to join a team where your ideas matter, your work drives real impact, and learning never stops, join us in building the future of e-commerce, one meaningful experience at a time.
What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.
Within your first year, you’ll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation’s duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.
You'll get to:
- Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth
- Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world
- Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
What's this role about?
As part of the Governance & Experience organization, the Content and Creator Governance team safeguards the health and integrity of our e-commerce ecosystem. We focus on shaping policies, designing scalable programs, and building risk mitigation frameworks that ensure creators across our fast-growing LATAM region can thrive responsibly while delivering trusted experiences for users.
As a Governance Program Manager, you'll work at the intersection of policy, product, and operations to support the growth of a safe and vibrant e-commerce creator ecosystem in LATAM. You’ll gain first-hand exposure to real-world policy design, cross-functional execution, and large-scale risk management.
Examples of what you'll work on:
- Support the design and rollout of content and creator policies and programs based on data insights and operational needs
- Assist in analyzing ecosystem risks and trends, building measurement mechanisms and mitigation signals to support platform integrity
- Collaborate with country teams to localize and implement global go-to-market strategies for new policies or workflows
- Coordinate cross-functional project plans and help drive execution across engineering, moderation, product, and operations teams
- Participate in defining success metrics and building dashboards to monitor ecosystem health and policy compliance
- Help manage escalations, communication, and reporting related to creator governance issues
TikTok Shop’s Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.
We’re looking for passionate, curious individuals who care deeply about user experience and thrive on solving complex, high-stakes challenges. If you’re eager to join a team where your ideas matter, your work drives real impact, and learning never stops, join us in building the future of e-commerce, one meaningful experience at a time.
What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.
Within your first year, you’ll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation’s duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.
You'll get to:
- Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth
- Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world
- Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
What's this role about?
As part of the Governance & Experience organization, the Content and Creator Governance team safeguards the health and integrity of our e-commerce ecosystem. We focus on shaping policies, designing scalable programs, and building risk mitigation frameworks that ensure creators across our fast-growing LATAM region can thrive responsibly while delivering trusted experiences for users.
As a Governance Program Manager, you'll work at the intersection of policy, product, and operations to support the growth of a safe and vibrant e-commerce creator ecosystem in LATAM. You’ll gain first-hand exposure to real-world policy design, cross-functional execution, and large-scale risk management.
Examples of what you'll work on:
- Support the design and rollout of content and creator policies and programs based on data insights and operational needs
- Assist in analyzing ecosystem risks and trends, building measurement mechanisms and mitigation signals to support platform integrity
- Collaborate with country teams to localize and implement global go-to-market strategies for new policies or workflows
- Coordinate cross-functional project plans and help drive execution across engineering, moderation, product, and operations teams
- Participate in defining success metrics and building dashboards to monitor ecosystem health and policy compliance
- Help manage escalations, communication, and reporting related to creator governance issues