Business Process Management – Process Engineer

About Cls:

CLS is the trusted party at the centre of the global FX ecosystem.  Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.  Trillions of dollars’ worth of currency flows through our systems each day. 

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.  We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people.  Our values underpin everything that we do at CLS and define our working environment:

• Pivotal purpose
• Trusted guardian
• Targeted innovation
• Facilitate connections
• Delivering excellence
• Inclusive culture

Job Information:

• Functional title – Business Process Management – Process Engineer
• Department – Chief Controls Office
• Report to – Director, Chief Controls Office - Business Process Management
• Location – London

What You Will Be Doing:

This is an exciting opportunity for a talented individual to join our Chief Controls office (CCO), a dedicated first line risk and control function. This role sits in the Business Process Management team within Business Risk and Control, to support a firm-wide process mapping and improvement programme.

As part of the Business Process Management team, you will play a key role:

• Leading the mapping of processes for cross-functional areas within CLS, creating maps to an agreed standard (e.g. BPMN 2.0) and ensure risks and associated controls are appropriately captured.
• Identify opportunities for process improvements based on knowledge of Lean and Six Sigma principles, leading to tangible, measurable improvements.
• Working closely with functional leads and Risk & Control SMEs to create a sustainable end product that is embedded as part of BAU.

What We’Re Looking For:

The role would suit candidates with 2LOD/3LOD experience looking for an opportunity to move into 1LOD, or candidates with 1LOD control/ control remediation/ validation experience.

The candidate is a key member of the CCO team who will work closely with 1LOD business owners in the management of risk and controls. This includes but not limited to:

Business Process Mapping

• Lead and engage multiple stakeholder groups in workshops to map cross-functional processes based on a defined standard (BPMN 2.0)
• Plan and manage own workload ensuring timely delivery of a high quality work packages. This includes ownership on close out of identified gaps and queries.
• Ensure progress updates are communicated effectively to Senior Management at regular intervals.

Stakeholder Engagement

• Ability to obtain buy-in from all team members, including Senior Management to drive the programme of work forward.
• Take responsibility for leading virtual teams on mapping initiatives and improvement initiatives, clearly articulating the requirement for the performance of all tasks.

Competencies required for successful job performance:

• Experience in business analysis and process mapping using Microsoft Visio or other workflow tools
• Experience in working in Financial Services or Consultancy.
• Previous ownership of operational/ corporate improvement initiatives.
• Strong communication skills: ability to articulate and adapt approach to Senior Management, being comfortable addressing and standing up to challenge
• Strong team player: demonstrates success with working with individuals at all levels within an organization. Collaborative in style and approach
• Strong organizational skills: disciplined with an ability to multi-task across departments while articulating a consistent message regarding the programme of work
• Quality minded with strength in attention to detail
• Can self-manage and self-motivate
• Maintain integrity in all interactions, recognizing that change can sometimes disrupt the established norms

Professional qualifications / certifications

• Qualifications in any of the following specialisms would be beneficial but not essential:
• Operating Model design and development
• Business Analysis
• Lean Six Sigma
• Proficient IT skills in Word, Excel, PowerPoint and Visio.

Our Commitment To Employees:

At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days so that you can actively support causes within your community that are important to you.
• Generous parental leave policies to ensure you can enjoy valuable time with your family.
• Parental transition coaching programmes and support services.
• Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
• Employee Networks (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
• Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
• Active support of flexible working for all employees where possible.
• Monthly ‘Heads Down Days’ with no meetings across the whole company.
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
• Private medical insurance and dental coverage.
• Social events that give you opportunities to meet new people and broaden your network across the organisation.
• Annual flu vaccinations.
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
• All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
• Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.