Cloud Solution Architect - Cloud & AI Infrastructure

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Come join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solutions Architect (CSA) - Cloud & AI Infrastructure, who is passionate about continuous learning and driving our customers’ Cloud Infrastructure & AI Transformation on the Microsoft platform. As part of this role, you will be responsible for helping customers build secure, scalable, and AI-ready solutions on Microsoft Azure. In this customer-facing role, you will deliver engagements that span architecture design, proof of concepts, and production deployments, ensuring performance, resiliency, and security across mission-critical workloads. As part of the Cloud & AI team, you will leverage existing repeatable IP and execution engines with accountability to drive delivery excellence, accelerate adoption, and ensure a successful deployment for the customer. You will collaborate with engineering teams, share best practices, and stay current with evolving trends to help customers unlock the full value of their Cloud investments. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity:

• Be the trusted Technical Delivery Lead and advisor to large enterprise customers in the region. Engage at Senior/Executive level to understand customers’ overall Business and IT priorities, success measures and challenges for adoption of Microsoft Azure services and to develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company.

• Identify resolutions to technical blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, environment setup and code-with customers.

Business Impact:

• Consumption (Cloud & Unified Enhanced Solutions) growth – Drive next best action to develop new opportunities that enable Customer Success business results through 1) helping customers get value from their Microsoft investments 2) enabling local teams to execute on programmatic motions. 

• Enable adoption, delivery oversight and escalation support for Cloud Adoption Factory engagements across all countries in the region. 

• You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectations.

• You will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.

Technical Leadership:

• You will run Architectural Design Sessions to build plan for implementing solutions – governing design in line with customer business goals and their technical environment as you use CAF Landing Zones to rapidly enable migrations, help build customer resiliency in priority areas including Networking, Zonal/multi-region and Security and prepare our customers for AI Innovation.

• You will identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to MS best practices and policies.

• Drive technical though leadership and apply new learnings to support customers and internal teams’ skilling. Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud-based application deployments.

Successful Candidate Possesses:

• Track record of driving customer/partner success at enterprise level.
• Communication and presentation skills to drive CXO level conversations.
• Ability to connect business and technology areas and drive improvements.
• Experience in developing and expanding relationships with key stakeholders.
• Ability to anticipate and manage business and technical risks.

You will demonstrate a self-learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure/application technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure/application technologies, technology solutions, practice development, architecture, and/or consulting.

Or Equivalent Experience.

6+ years experience working in a customer-facing role (e.g., internal and/or external) and on technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) or Industry Certifications such as TOGAF etc.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.