Program Manager, Service Commercial (Software)

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We are seeking a dynamic and results-driven Service Commercial Program Manager to join our team. This position will report to the Head of Customer Service APJ.

As the Service Commercial Program Manager, you will lead go-to-market planning and chart the strategic direction for your assigned portfolio. Leveraging customer insights and market trends, you will design and execute programs that drive revenue, margin growth, and customer retention. Partnering closely with global, local and cross-functional teams, your leadership ensures our services offerings remain competitive and customer-centric

Key Responsibilities

• You will play a pivotal role in driving the commercialization and go-to-market strategies for your assigned portfolio.
• Leverage customer insights to inform business decisions, design programs to maximize revenue and margin growth, and collaborate closely with the zones and cross-functional teams to ensure successful execution and market penetration.
• To be successful in the role, he/she will be required to
• Lead commercialization efforts by defining effective service positioning, pricing, and promotion in partnership with local teams to ensure offerings are tailored appropriately for each zone and country.
• Analyze customer insights and market trends to uncover opportunities for service innovation and differentiation.
• Design and execute programs focused on driving revenue growth, improving margins, and enhancing customer retention.
• Own the Go-To-Market (GTM) plan for your portfolio, with key success metrics including timely management of renewals, warranty conversions, and service contract value growth
• Develop and implement sales enablement initiatives such as training, tools, marketing collateral, and customer outreach programs that clearly communicate the value of services, supporting sales teams to generate incremental revenue and maintain high net promoter scores.
• Monitor, analyze, and report on key performance indicators, adapting strategies as needed to optimize results and achieve business objectives.
• Champion best practices by identifying and recommending high-impact initiatives with strong ROI for adoption across the APJ region.
• Partnership with other stakeholders/functional teams (across APJ and/or Global)
• Provide strategic input to the region’s product marketing plans and product lifecycle management campaigns
• Collaborate with Radiation Oncology Solutions (ROS) business management team and Digital Oncology (DO) business management teams as they develop their go-to-market plans for new offerings - to ensure Customers will experience adequate level of support
• Partner with Global Customer Service teams, Product Marketing and Commercial Excellence teams to analyse opportunities for improvement, overcome resource or process barriers and navigate trade-offs so as to achieve a positive outcome for the Customer and Varian
• Manage stakeholder communications and ensure alignment on program goals and progress.
• Stay informed on industry best practices and competitive landscape to keep our service offerings ahead of the curve.
• Lead commercialization efforts by defining effective service positioning, pricing, and promotion in partnership with local teams to ensure offerings are tailored appropriately for each zone and country.
• Analyze customer insights and market trends to uncover opportunities for service innovation and differentiation.
• Design and execute programs focused on driving revenue growth, improving margins, and enhancing customer retention.
• Own the Go-To-Market (GTM) plan for your portfolio, with key success metrics including timely management of renewals, warranty conversions, and service contract value growth
• Develop and implement sales enablement initiatives such as training, tools, marketing collateral, and customer outreach programs that clearly communicate the value of services, supporting sales teams to generate incremental revenue and maintain high net promoter scores.
• Monitor, analyze, and report on key performance indicators, adapting strategies as needed to optimize results and achieve business objectives.
• Champion best practices by identifying and recommending high-impact initiatives with strong ROI for adoption across the APJ region.
• Provide strategic input to the region’s product marketing plans and product lifecycle management campaigns
• Collaborate with Radiation Oncology Solutions (ROS) business management team and Digital Oncology (DO) business management teams as they develop their go-to-market plans for new offerings - to ensure Customers will experience adequate level of support
• Partner with Global Customer Service teams, Product Marketing and Commercial Excellence teams to analyse opportunities for improvement, overcome resource or process barriers and navigate trade-offs so as to achieve a positive outcome for the Customer and Varian

Essential Requirements

• Bachelor’s degree in IT, Business, Marketing, or a related discipline.
• Minimum of 10 years’ experience in product or service marketing within the high-tech B2B software sector.
• Proven ability to manage complex programs that drive commercial growth and customer engagement.
• Energetic, self-motivated, detail-oriented, and a natural team player.
• Strong customer-centric mindset with a collaborative and proactive approach.
• Excellent interpersonal, verbal, written, and visual communication skills, with a strong command of English.
• Background in healthcare technology, high-tech IT infrastructure, healthcare IT, or software companies preferred.

Additional Requirements:

• Candidates with prior experience in cloud solutions such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and (IaaS) markets will have an edge
• Hands-on experience in digital marketing will be an added advantage
• Knowledge, experience and understanding of working within the Asia Pacific markets
• Networks with key contacts outside own area of expertise. Able to communicate effectively with people from different levels, and across different functions
• Willing to travel 

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

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