Staff Product Operations Manager

Staff Product Operations Manager

• Application Deadline: 10 November 2025

Department: Product Management

• Employment Type: Full Time

Location: London

• Compensation: £90,000 - £95,000 / year

Description

Reward Gateway | Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform the employee experience to attract, engage, and retain top talent through employee benefits, strategic rewards and recognition, well-being, and more.

With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’ guides our every action and charts a sustainable path to a better future.

We’re passionate about building innovative products - efficiently and at scale. We have a new opportunity for a Staff Product Operations Manager who will play a pivotal role in enabling our product teams to operate with clarity, consistency, and speed.

You’ll lead the design and implementation of frameworks, processes, and reporting that streamline product delivery to free up our Product Managers to focus on vision, strategy, and customer outcomes.

You’ll work hand-in-hand with Product Directors, Product Managers, Engineering Leads, and Design Leads to bring structure to the chaos, insights to the data, and alignment to the process. All of this whilst ensuring that teams operate with clarity, consistency, and confidence.

This is a hands-on leadership role for a proactive, detail-oriented operator; someone who thrives on getting things done.

Key Responsibilities

Product Planning & Coordination

• Orchestrate key planning and delivery rituals across your cluster — e.g. quarterly planning, discovery syncs and product cluster rituals.
• Partner with Product Directors and PMs to translate strategic objectives into actionable plans with clear milestones and ownership.
• Facilitate large-scale planning sessions that bring cross-functional teams and global stakeholders together around shared goals and dependencies.

Product Release Coordination

• Oversee the end-to-end release lifecycle — ensuring readiness, coordination, and post-release validation across all teams and stakeholders.
• Partner with Product Management, Engineering, and Product Marketing to enable smooth, predictable, and high-quality launches.
• Continuously refine release practices to improve speed, quality, and transparency and ensure consistency across teams and Clusters.

Product Intake Process & Discovery Enablement

• Ensure that incoming product ideas, feedback, and requirements from customers and internal teams are reviewed and prioritised by Clusters/PMs and managed.
• Facilitate discovery workshops and sessions, alongside PMs, that accelerate problem definition, idea validation, and stakeholder alignment.
• Help product managers work with cross-functional partners to clarify requirements, gather estimates and drive alignment on feasibility and impact.

Product Knowledge Management

• Ensure maintenance and continuous improvement of repositories of product features, user documentation, internal FAQs, and training materials.
• Regularly brief and train cross-functional partners on product updates, changes, and best practices.

Product Issue and Incidents

• Support the coordination of any necessary follow up actions from incidents, e.g. post-mortems and ensure any action items or process improvements are in the roadmap

Product Insights & Reporting

• Analyse product support and incident data to uncover trends, identify improvement opportunities, and present key findings to Cluster leadership and product teams, influencing priorities and product roadmap decisions.
• Design, implement, and maintain robust reporting across intakes, lead time, cycle time, release ramp-ups, discovery metrics, slippage and other operational indicators.
• Maintain and refine dashboards, metrics, and KPIs to track product reliability, user satisfaction, and operational performance.
• Identify performance trends, risks, and improvement opportunities, and work proactively with PMs to address them.

Cross-Functional & Client/Stakeholder Collaboration

• Support PMs on key client calls, product updates/presentations, and cross-functional alignment sessions, ensuring operational clarity and follow-up.
• Be the operational anchor — ensuring meetings are productive, actions are clear, and progress is measurable.

Continuous Improvement & Standardisation

• Be the lead on and work with the Internal Product Ops group to design and roll out frameworks, templates, playbooks and best practices that elevate operational maturity across all product teams.
• Identify and address inefficiencies in how product work is planned, tracked, and executed.
• Lead initiatives that embed continuous improvement and learning into our product culture.
• Promote operational excellence by creating repeatable systems that scale and ensuring agile principles are well-embedded within the Cluster

Experience And Skills Required:

Background and Experience:

• A solid and sustained track record in product operations or product management
• A qualification in Computer Science, Engineering, Programme Management, or a related field
• Proven product and technical background with an ability to communicate effectively with engineers and technical stakeholders
• Proven track record of working with large-scale B2B SaaS products.
• Deep understanding and hands-on experience of product management best practices including user research, market insights, goal setting, prioritisation, execution, and leadership.
• Good understanding of Agile principles/framework and their application in a SAAS business

Leadership Skills:

• Demonstrated ability to influence cross-functional teams, particularly under high-pressure or time-sensitive scenarios such as critical releases.
• Capable of gaining trust, fostering respect, and influencing peers and stakeholders to achieve shared objectives.

Analytical Skills:

• Strong ability to translate data into actionable insights, driving continuous improvement in product quality and user satisfaction.

Communication Skills:

• Excellent written and verbal communication skills, with experience creating compelling and high-quality presentations to senior executives and cross-functional teams.

Entrepreneurial Spirit:

• Self-starter who can identify areas of improvement, develop solutions, and drive change without needing constant direction.

Interview Process:

• Online interview with the Head of Internal Product Operations and Senior Talent Partner
• Final interview with the Head of Internal Product Operations and Director of Product Operations

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.