Customer Care Representative

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day In The Life

Within the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals, people that live with Diabetes (PWD), funding departments, sales and logistical teams, amongst other internal and external stakeholders. You are an important spider in the organizational web that contributes to customer experience. For this position we are looking for candidates that are fluent in Finnish and Swedish or Danish and Norwegian. This is a hybrid position where you will spend 2/3 days in the designated office in Copenhagen.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support for Medtronic’s Order-to-Delivery processes, ensuring smooth operations and timely deliveries.
• Deliver professional, knowledgeable assistance to customers, internal teams, and field staff across products, processes, and policies.
• Manage incoming communications, prioritize urgent requests, and take ownership of issues through to resolution.
• Identify business opportunities, service improvements, and contribute to process standardization and continuous improvement projects.
• Maintain accurate documentation of customer-specific requirements and ensure proactive, customer-focused communication.
• Monitor system or process failures, propose corrective actions, and align operations with evolving healthcare strategies and customer needs.
• Monitor and report on performance, SLAs, and communication flows, ensuring exceptional customer satisfaction and cross-functional collaboration.

Required Knowledge And Experience:

• Min 2 years’ experience within a Customer Service environment, ideally in a consumer environment
• Experience with ERP systems - Preferably SAP
• Previous experience with CRM systems – Preferably SAP CRM and/or Salesforce
• Flexibility: able to handle multiple and changing priorities
• Candid, ethical, business to consumer and customer focused
• Outstanding communication/interpersonal skills, a team player able to collaborate across different functions within a complex matrix organization

Demonstrates empathy and understanding by thinking from the customer’s perspective, supported by strong communication skills and a structured, resilient, and customer-focused approach is important for this position. Driven by problem-solving and continuous process improvement, you motivate others toward shared goals while maintaining a positive, can-do attitude. Your work needs to reflect a high level of accuracy, accountability, integrity, and flexibility in every task you undertake.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here