Service Desk Analyst

About Daniels HealthAt Daniels Health, we’re on a mission to make healthcare safer and more sustainable. As a global leader in medical waste management and healthcare safety solutions, we combine innovation, compliance, and care to protect people and the environment. Our success is driven by passionate professionals committed to excellence, teamwork, and continuous improvement.Join a purpose-driven organization that values innovation, collaboration, and people. We offer a supportive, growth-oriented environment where you can make a real impact — helping us deliver safer, cleaner, and more sustainable healthcare solutions worldwide.

Requirements

• Preferred bachelor's degree in information technology or related field
• Technical certifications are a plus
• 1-5 years recent IT support experience in a networked computer environment
• Familiar with various computer hardware, network printers, Windows operating systems, and Exchange Server
• Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi
• Strong time management skills, able to multitask and set priorities
• Participate in projects to facilitate improvements to business processes and/or infrastructure.
• Manage IT asset tracking, supply orders, assist with selection of new hardware, and evaluation of new software.

Responsibilities

• Consistently resolve incoming help desk tickets within service level agreements while maintaining high-quality solutions.
• Provide responsive, courteous technical support to end users across all departments, contributing to strong user satisfaction scores.
• Collaborate with the IT team to identify trends in support requests and contribute to continuous improvements in processes and technical infrastructure.
• Effectively prioritize and manage multiple requests simultaneously while maintaining attention to detail and accuracy in documentation and resolution.
• Participate in IT projects and initiatives that enhance business systems, security, and operational efficiency.
• Maintain accurate documentation of help desk tickets, asset inventory, and infrastructure changes while contributing to continuous improvement initiatives that strengthen our IT environment. Provide hardware and software support and maintenance for all laptop and desktop computers
• Collaborate with cross-functional IT teams to identify opportunities for process improvements and implement solutions that enhance system reliability and user experience. Provide support of Microsoft 365 productivity applications and operating systems as well as other business applications.

Benefits

• We believe in supporting our team members with comprehensive benefits, including health insurance coverage, retirement planning options, and flexible work arrangements to support your work-life balance. Salary Range: $65,000–$80,000 per year (commensurate with experience and location)

Work Enviorment

• Office environment
• Willing to occasionally travel to remote sites in Canada as required
• Ability to lift and haul equipment up to 50 lbs. and crawl under workstations to install and maintain equipment

If you’re passionate about technology, problem-solving, and making a meaningful impact in healthcare, we’d love to hear from you. Join Daniels Health and help us shape a safer, cleaner, and more sustainable future for healthcare worldwide. Apply today and be part of something that truly matters!