Technical Support Specialist - Base44

Company Description

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.

Job Description

Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:

• Operate with minimal supervision and substantial discretion on matters of significance.
• Assist users with product-related issues, offering timely and effective solutions.
• Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
• Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
• Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. 
• Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.

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This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.

This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.

Qualifications

• 2+ years of experience working  in Technical Support/Solution topics in a Web environment ,  owning complex investigations and escalations.
• Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).
• Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
• Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
• Effective and adaptable when things move fast and plans are still evolving.
• Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.

Bonus Points

• Bachelor’s degree in computer science, information systems, or related field, or equivalent practical experience
• Hands-on tinkering with “vibe coding” - side projects or small experiments you can show.
• Strong technical writing for specifications, runbooks, and incident reports
• Comfortable inspecting network requests and spotting errors in the console.
• Experience troubleshooting API connections and integrations or with system reliability engineering.

Additional Information

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.