Customer Support Specialist

Job Summary:
The Customer Support Specialist is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves communicating via phone and email, troubleshooting problems, and maintaining accurate records of customer interactions.

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email
• Identify and resolve customer issues efficiently and professionally
• Provide product and service information to customers
• Escalate complex issues to appropriate departments as needed
• Follow up with customers to ensure resolution and satisfaction
• Contribute to team goals and support continuous improvement initiatives
• Bachelor’s degree
• Previous experience in customer service or support role
• Insurance knowledge preferred, but not required

Additional Skills Required:

• Exceptional attention to detail
• Critical thinking skills
• Able to maintain high quality data standards in a fast-paced environment.
• Has flexibility to take on multiple tasks simultaneously with excellent time management
• Strong communication skills and insight to ask questions
• Self-motivated

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.