Senior Client Success Manager - SAP Business Unit
Argano.com
Office
United States
Full Time
Company Overview:
Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.
Position Title:
Senior Client Success Manager – SAP Business Unit
Job Summary:
The Senior Client Success Manager – SAP Business Unit at Argano is responsible for managing a portfolio of small to mid-sized SAP clients, focusing on building strong relationships, driving client satisfaction, and identifying opportunities for growth within existing accounts. This role serves as a trusted partner between clients and internal delivery teams, ensuring that Argano’s SAP solutions and services deliver measurable business value and long-term success.
This individual will have a strong understanding of SAP technologies, consulting services, and business processes, with the ability to translate client needs into actionable solutions and opportunities for expansion.
Responsibilities:
- Serve as the primary relationship owner for an assigned portfolio of SAP clients, ensuring a high level of satisfaction and engagement.
- Partner with clients to understand their business goals and help develop strategies leveraging SAP solutions and Argano’s consulting services.
- Collaborate with delivery teams to ensure project success, proactive issue resolution, and alignment with client expectations.
- Identify and pursue upsell and cross-sell opportunities across SAP and adjacent technology offerings.
- Conduct business reviews to track outcomes, identify improvement areas, and ensure continued client success.
- Support renewal processes and contract discussions by demonstrating value delivered and future potential.
- Provide insight into SAP product roadmaps, new capabilities, and best practices relevant to client environments.
- Analyze client data and usage metrics to identify growth opportunities and risks.
- Develop and execute account plans that drive retention, satisfaction, and revenue growth.
- Collaborate cross-functionally with Sales, Delivery, and Technical Solution teams to provide a seamless client experience.
- Travel to client sites as needed.
Minimum and Preferred Qualifications
Education:
- Bachelor’s degree in Business, Marketing, Finance, Accounting, Information Systems, or a related field preferred.
Experience:
- 2–5 years of experience in client success, account management, or consulting within the SAP ecosystem or related technology services.
- Familiarity with SAP products and solutions (e.g., S/4HANA, SAP ECC, SAP Analytics, SAP Cloud) strongly preferred.
- Familiarity with SAP Cloud Choice Flex Process preferred.
- Proven ability to manage client relationships, address challenges proactively, and identify new growth opportunities.
- Experience collaborating with technical and delivery teams in a professional services environment.
Skills And Competencies
- Communication: Excellent verbal and written communication skills with the ability to convey complex topics clearly.
- Client Relationship Management: Strong interpersonal skills with the ability to build trust and credibility at multiple levels.
- Strategic Planning: Ability to develop and execute client success plans tied to business outcomes.
- Problem Solving: Analytical mindset to identify issues and implement effective solutions.
- SAP Knowledge: Understanding of SAP technology landscape and its business impact.
- Data Analysis: Ability to analyze client data to identify trends, opportunities, and risks.
- Collaboration: Strong cross-functional teamwork with Sales, Delivery, and Solution Architecture teams.
- Adaptability: Comfort working in a fast-paced environment with evolving client needs.
- Time Management: Ability to manage multiple client engagements effectively.
- Negotiation: Skilled in renewal discussions and positioning value-based outcomes.
Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.