Sales Coordinator

Description

Key Responsibilities:

• Quotation Management: Prepare, update, and distribute quotations, including responding to rate requests from the internal network.
• Sales Support: Enhance the productivity of Sales Representatives by coordinating customer appointments and ensuring they have access to high-quality, current support materials.
• Communication: Manage urgent communications, including calls and emails, and address inquiries from both internal and external stakeholders.
• Customer Onboarding: Facilitate the onboarding process for new customers, ensuring a smooth transition and a positive initial experience.
• Customer Updates: Keep customers informed about important changes, such as rate adjustments, scheduling updates, and new shipping methods.
• Issue Resolution: Assist in addressing and resolving customer issues and complaints, ensuring timely follow-up and satisfactory outcomes.

Requirements

Requirements:

• 2-3 years’ experience in Sales support or Sales operations role
• Good administrative, organizational, and problem-solving skills
• Excellent communication, sales, and customer service skills
• The ability to multitask, work in a fast-paced environment, and meet deadlines
• Equipped with current knowledge of shipping industry trends and regulation