Customer Support Specialist

Company Description

About Us

Swift 7 Consultants is a forward-thinking operations and workflow solutions firm dedicated to helping organizations elevate their production efficiency, streamline processes, and achieve consistent results. Our team is committed to excellence, precision, and delivering measurable value to every project we undertake. We are expanding our dynamic workforce and seeking motivated individuals who want to grow in a structured, supportive, and high-performance environment.

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our expanding team in Cincinnati. This role is ideal for someone who thrives on problem-solving, enjoys engaging with clients, and is committed to delivering premium support. You will serve as the primary point of contact, ensuring inquiries are handled with professionalism, accuracy, and care.

Responsibilities

• Provide prompt and professional support to clients via phone and email
• Identify customer needs and deliver effective solutions
• Maintain accurate records of interactions and resolutions
• Collaborate with internal teams to address escalated issues
• Ensure client satisfaction through exceptional service and follow-up
• Contribute to continuous improvement of support processes

Qualifications

Qualifications

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to handle multiple tasks with a calm, organized approach
• Customer-focused mindset and a commitment to high-quality service
• Proficiency with office software and basic computer tools

Additional Information

Benefits

• Competitive salary ($50,000–$60,000 annually)
• Professional development and growth opportunities
• Supportive and collaborative work environment
• Skill-building and ongoing training
• Stable full-time position with long-term career potential