Call Center Agent

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

• About the Role
• The Call Center Agent handles incoming and outgoing calls to assist customers, provide information, and support business goals.

Key Responsibilities

• Answer high-volume calls in a professional and courteous manner.
• Assist customers with questions, troubleshooting, or account updates.
• Document calls, update customer records, and follow scripts when needed.
• Resolve customer issues or escalate to the appropriate department.
• Meet call center performance metrics and service standards.

Qualifications

• Clear communication and active listening skills.
• Ability to remain calm and professional under pressure.

Additional Information

Benefits

• Competitive salary within the range of $51,000 – $56,000.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative work environment.
• Skill-building through ongoing training and development programs.
• Full-time position with stable long-term career potential.