INSIDE SALES REPRESENTATIVE

Description

Essential Job Functions:

• Actively search for new potential customers and markets to grow sales.
• Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.
• Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
• Collaborates with Director of Sales to develop sales quotas and strategies.
• Acts as company representative at trade association meetings.
• Assists customers from conceptualization to production of product on engineering, tooling, pricing and commercial issues.
• Assists customer to design more cost effective parts.
• Assists in sales calls from a technical standpoint.
• Provide quality service assistance with customer problems.
• Participates in APQP meetings and customer launch meetings either virtual or in person as required.
• Interacts with customers on a daily basis dealing with various issues to ensure customer service and satisfaction, as well as providing on site support when necessary.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets.
• And, any additional duties that may be assigned by Management.

Requirements

Skills, Knowledge and Abilities 

• Excellent ability communication skills both written and verbal.
• Proficient skills in Microsoft Office Suite as well as inventory software.
• Excellent interpersonal and customer service skills.
• Knowledge of industry standards and best practices.
• Knowledge of analytical and problem solving best practices.
• Ability to travel to customer locations and any other locations deemed necessary (i.e. trade shows, suppliers, etc.).
• Ability to negotiate with customers.
• Ability to exercise tact, courtesy and ethics when dealing with vendors, co-workers and customers.
• Ability to learn customer systems and/or participate in customer system training with ability to retain knowledge and train others.
• Ability to deal comfortably with all levels within the organization; ability to contribute in a cross functional collaborative environment.