1st Line Service Desk Analyst

You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support.

Knowledge of some or all of the following technologies would be advantageous:
• Windows Operating Systems
• Windows Server
• Active Directory
• Basic Exchange queries
• LAN/WAN
• Printer and scanner fixes
• Application support

This position will suit an individual with previous experience in a first line Service Desk position or an individual with a strong customer service background looking for an entry level IT role. A qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification would be beneficial but is not essential.

Excellent communication and organisational skills are essential prerequisites of this role. The Service Desk supports colleagues in the business and as such providing outstanding customer service at all times is crucial.
This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is provided, with the opportunity to gain industry recognised qualifications

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.