TikTok Shop - Regional Moderation Business Analyst
TikTok.com
Office
Sao Paulo, São Paulo, Brazil
Full Time
About the team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As the Moderation Business Analyst, you will be the data cornerstone for the global moderation team, transforming complex operational data into actionable insights. You will be instrumental in designing, building, and maintaining the core data infrastructure that enables efficient content policy enforcement and drives operational excellence across our E-commerce platform.
Roles and Responsibilities:
- Design and structure the core data index and requirements for E-commerce Moderation, ensuring data integrity and accessibility.
- Develop, maintain, and automate critical data dashboards and reporting tools (e.g., core index metrics) to provide real-time visibility into operational health.
- Proactively monitor core index data for anomalies, investigating root causes and implementing corrective actions rapidly.
- Collaborate closely with Data Engineering (DE), Product Management (PM), Research & Development (RD), and Algorithm (Algo) teams to enhance data infrastructure and tooling, enabling moderation teams to identify problems and opportunities more effectively.
- Partner with regional moderation leaders and cross-functional stakeholders to understand business challenges and analytical needs.
- Conduct in-depth data analysis to derive accurate conclusions, uncover strategic insights, and identify potential operational efficiencies.
- Develop and present clear, concise, and compelling business review reports, leveraging data-driven storytelling to influence decision-making among various target audiences (including executive leadership).
- Define the optimal analytical methodology for complex problems and execute end-to-end analysis with minimal supervision, from hypothesis definition to final report delivery.
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As the Moderation Business Analyst, you will be the data cornerstone for the global moderation team, transforming complex operational data into actionable insights. You will be instrumental in designing, building, and maintaining the core data infrastructure that enables efficient content policy enforcement and drives operational excellence across our E-commerce platform.
Roles and Responsibilities:
- Design and structure the core data index and requirements for E-commerce Moderation, ensuring data integrity and accessibility.
- Develop, maintain, and automate critical data dashboards and reporting tools (e.g., core index metrics) to provide real-time visibility into operational health.
- Proactively monitor core index data for anomalies, investigating root causes and implementing corrective actions rapidly.
- Collaborate closely with Data Engineering (DE), Product Management (PM), Research & Development (RD), and Algorithm (Algo) teams to enhance data infrastructure and tooling, enabling moderation teams to identify problems and opportunities more effectively.
- Partner with regional moderation leaders and cross-functional stakeholders to understand business challenges and analytical needs.
- Conduct in-depth data analysis to derive accurate conclusions, uncover strategic insights, and identify potential operational efficiencies.
- Develop and present clear, concise, and compelling business review reports, leveraging data-driven storytelling to influence decision-making among various target audiences (including executive leadership).
- Define the optimal analytical methodology for complex problems and execute end-to-end analysis with minimal supervision, from hypothesis definition to final report delivery.