Software Engineer: FinTech Operations (Internal/External)

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Key Accountabilities And Decision Ownership:

• Provide support for financial solutions which include MPESA core and integration services and products.
• Provide an end-to-end advanced L2 supports for all MPESA systems. 
• provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
• Build Monitoring dashboards and alerting mechanism for proactive monitoring of MPESA products
• Participate in design, testing and implementation of new products, services and functionalities
• Lead and conduct BCP test activities, conduct user access reviews 
• Deliver AI based solutions for the best system availability like automations, chatbots and automate daily routine tasks.
• Implement CI/CD tools for automating deployments and apply all DevOps technologies. 
• Development of microservices using java, spring boot, spring boot security and managing MPESA APIs in advanced manner.
• Coordinate all MPESA changes, deployment, product configuration.
• Manage all incidents without any directive proactively based on the SLA/OLA.
• Support all aspects of  L2 scope for MPESA systems.  i.e G2,OD , IPG , APIGEE , DXL , channels and other existing and future.
• Development of automated tests for functional, performance, and security testing.
• use of agile and scrum frameworks in project delivery while making use of tools like Jira, Confluence etc.
• Implement an end to end monitoring dashboards for MPESA products using Splunk , Grafana , Digital view , Zabbix.
• Implement  test strategies and implementation methodologies for the MPESA channels and products to ensure all products are working without defects.    

Key Performance Indicator:

1. Delivery of all assigned tasks as per defined quality and committed timelines.
2. Skillset modernization – continuously upskill according to M-Pesa Technology yearly skillset modernization program

Core Competencies, Knowledge, And Experience:

Business Competencies:

• Must be able to work without supervision & meet tight deadlines/schedules. 
• A strong desire to learn and figure out how to create market leading user-friendly web and mobile applications

Creativity And Innovation

• Excellent Problem solving skills

Business Know How

• Experience of working in Fintech organization

• Attention To Detail

Working With Change

• Excellent Communication Skills

• Quick to adopt and willingness to work/deliver in a short period

Project and Programme Management

• Knowledge of Scrum/Kanban Agile methodologies 
• Basic understanding of cloud computing is a plus
• Knowledge in mobile money systems, integrations, or financial systems 
• Must have technical / professional qualifications: 
• Knowledge of Scrum/Kanban Agile methodologies 
• Basic understanding of cloud computing is a plus
• Knowledge in mobile money systems, integrations, or financial systems 
• Must have technical / professional qualifications: 

Functional Competencies:

• Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject.
• Experience in Continuous integration and deployment methodologies using automated tools such as Jenkins and ansible.
• More than 2 years of experiences on MM system supports, development in banks , FinTechs, DFS and related areas.
• BSc or MSc in computer science , IT , Software engineering , any other related fields. 
• Extensive knowledge of networking and system administration (Unix/Linux). 
• Knowledge in ITIL Service Operations processes and Agile methodology.
•  Proficient in database management skills on gauss DB, oracle, Postgres , MySQL, mongo DB, Cassandra and etc .
• Must have a technical knowledge on payment aggregator and payment gateway technologies like IPG, APIGEE , .
• Must have technical knowledge of core mobile money system or cloud payment systems.
•  Strong understanding of both JSON, SOAP and development on swagger UI using open API’s.
• Experience developing solutions using agile, DevOPs, testing and CI/CD automation tools e.g., Jenkins, SonarQube, Git lab.
• Extensive knowledge of motoring tools like Splunk , Digital View , Grafana, Zabbix and others 

Desired

• Certification in cloud technologies like AWS & GCP
• Certification in cloud native technologies such as Kubernetes 

Desired

• A very good understanding about mobile applications and programming languages such as Flutter, Kotlin, Swift, Java, React Native, SQLite, XML together with their mainstream IDEs such Android Studio and Xcode 
• Certification in cloud native technologies such as Kubernetes
• Must have assumed current Safaricom role for a minimum of 12 months period.
• Employees must complete all assigned training courses to be considered for promotion .
• Certification in cloud native technologies such as Kubernetes
• Must have assumed current Safaricom role for a minimum of 12 months period.
• Employees must complete all assigned training courses to be considered for promotion .

Eligibility Criteria:

• Employees are strongly advised to discuss their career aspirations with their line managers when they apply for vacant jobs .
• Candidates are eligible to apply for roles at the same level (possible lateral move to another functions. ) or one level higher (next higher immediate level)
• Please be aware that promotions (band increments) may lead to changes in financial rewards. However, lateral moves only result in changes to job title and reporting lines.
• For Regional roles, knowledge of the Region local language is essential. 

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.