Senior Product Manager - FLEX

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Job Description:

Senior Product Manager - Flex Location

Will consider candidates in Alpharetta, GA, Parsippany, NJ and Timonium, MD

Analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives.

Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success.

Applies in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines. Solves complex problems related to own job discipline by taking a new perspective on existing solutions. Builds consensus. Regularly acts as a resource for colleagues with less experience. Works independently, receives minimal guidance.

Strategy Development and Implementation

• Uses sound financial and market analysis to build a case for taking a strategic position and informing the business strategy.
• Understands and draws conclusions on strategic issues and reports to management.
• Calculates the potential ROI for a variety of opportunities in order to facilitate strategic decision-making.

Stakeholder Engagement

• Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.

Process Improvement

• Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement.
• Leads implementation teams and ensures the successful execution of new ideas or approaches.
• Coordinates with team to define the measures of success for process improvements.

Technical Communication/Presentation

• Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts.
• Uses technical knowledge and expertise to generate comprehendible, broadly applicable communications based on new and non-typical data.
• Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language.

Building a Business Case

• Identifies the presenting business issue impacting multiple teams and develops the rationale for initiating a project or change.
• Develops potential business solutions and tactics and conducts broad analysis (e.g., pros/cons, cost/benefit, risks, resources, timing) to determine the viability of various alternatives.
• Drafts the business case for change and presents recommended solution based on analysis to own leaders.

Project Management

• Integrates timelines and milestones across projects, identifying areas of synergy or dependency.
• Determines actual or potential gaps in resourcing for projects and recommends strategies to mitigate.
• Evaluates the progress of projects and makes adjustments (e.g., to task order or timeline) to keep the project on track.

Qualification

• 3-5 years experience with complex project and/or program coordination
• Familiarity with As Is and To Be Analysis
• Risk and Issue Management
• Knowledge of Microsoft Office and other documentation tools
• Ability to work with stakeholders at all levels
• Ability to present to all levels of leadership
• Self Starter
• Critical Thinking
• Excellent written and verbal communication skills
• Bachelor's Degree (or internationally comparable degree) in Computer Science or related field - Preferred

Available Locations

• ​Alpharetta, GA
• Parsippany, NJ
• Maryland, MD

Other Criteria

• Job Grade: 20I
• Last day to apply internally is 11/26/2025

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,400/year to $187,860/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. ​

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Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.​

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.