Operations Manager - Gaming | Merivale

The Company

We are on the lookout for experienced hospitality professionals to join our family and help our business grow. Work with an experienced management team to deliver a diverse and authentic experience for our guests. The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success.

The Role

Reporting into the Head of Operations – Gaming, the Operations Manager – Gaming is responsible for the effective execution of Merivale’s Group Gaming strategy across all gaming venues. Acting as a key conduit between the Group Gaming Team and venue operations, this role drives gaming performance, supports venue initiatives, and ensures alignment with operational gaming procedures, effective people practices, financial goals, and regulatory compliance.

You will ensure Gaming Service, Operations, and Compliance are routinely monitored by venue teams through tools such as ‘walk the floor’ and venue health checks.

People are at the forefront of everything do at Merivale so you will execute effective people practices in collaboration with venue teams, including attraction, induction, training, rostering, and internal mobility.

Key to this position will to be ensuring financial reconciliation practices are followed, acting as an escalation point for gaming-related variances from venues to the Group Gaming Team.

The Reward

You will be joining a company that wants you to succeed, we offer: 

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.
• Sponsorship is available for eligible candidates