Senior Program Manager - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

Brief Posting Description:

The P CV CS INITIATIVES & IMPROV Department of the P CUSTOMER SERVICE SUPPORT & IMPROVEMENT Division at Hawaiian Electric Company has 1 Management vacancy available.  (Role: Professional)

Job Function:

Leads business analysis, project management, testing and training for major Customer Service projects for the company requiring complex regulatory approvals, cross-functional/multi-level (internal) management from conceptualization/inception through budgeting, design, approval, procurement, implementation, placement in operation, training and project closing.  Serves as a focal point for all project matters and is responsible for meeting all project-related objectives.

Essential Functions:

• Provides project leadership and work direction and secures commitment from stakeholders and team members in meeting project milestones.  Develops and maintains project schedules and work plans, testing plans and leads user training.  Prepares and presents project progress and cost reports internally and externally as required. Ensures team members have all resources, information, and direction necessary to successfully perform their jobs.  Evaluates progress and performance of project team members and implements personnel actions necessary to accomplish project objectives including recognition, redirection, recruitment, and replacement of team members. Develops necessary strategies required to meet project goals.  Makes early identification of potential problem areas.  Solves problems to ensure attainment of project goals.  Directs design, purchasing, approvals or implementation to prevent or minimize constraints or actions which may delay schedules or add costs to projects. 
• Plans, organizes, and manages all tasks associated with business analysis, business case development, budgeting, design, approval, procurement, project implementation, operationalization, closing of projects and benefits realization.  Lead requirements gathering/management, developing solutions and testing, including the design and review of test cases.
• Serves as the focal point for all project-related matters.  Works with and through external community groups, government agencies, the media, other utilities and private companies, the City Council, the State Legislature, and the Public Utilities Commission (“PUC”) to disseminate information, address concerns, obtain approvals, and resolve project-related problems.  Prepares and provides testimonies and presentations at internal strategic meetings, public meetings and regulatory hearings as necessary.
• Works with various divisions to obtain necessary authorizations for expenditures.  Reviews and approves procurement for project approvals, design, material, and implementation.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic Qualifications:

Knowledge Requirements

• A bachelor’s degree in a relevant discipline from an accredited college or university (business administration, information systems, e-business, telecommunications, or project management) or equivalent. Project Management Professional (PMP) Certification is desired.
• Excellent working knowledge of business analysis, requirements management, business cases, and project management processes.
• Excellent working knowledge of facilitation techniques, idea generation/brainstorming, group decision making methods, process documentation and tools.
• Thorough knowledge of project management standards and methodologies, including Waterfall, Agile and/or ASAP, developing work breakdown structures, tracking progress and status, managing scope, schedule, costs, resources, mitigating risk, etc.
• Thorough knowledge of IT-related testing methodologies; planning, developing, leading testing teams, evaluating and tracking defects related to Unit, Functional, Integration, Batch, User Acceptance, and Security testing, etc.
• Working knowledge of continuous improvement methodologies and techniques such as Six Sigma and Lean.
• Thorough knowledge of the principles of change management, normally acquired through related training, and/or several years’ experience in in a cross-matrixed organization.
• Working knowledge and experience with developing, coordinating and managing end-user training and documentation.
• Working knowledge of Information Technology principles including infrastructure and communications, operations, application development, production support, and service desk technologies; normally acquired through college level courses or equivalent experience.
• Working knowledge of personal computers and related software applications such as MS Teams, MS Project, Word, Excel, Visio, SharePoint, SAP, , HP ALM etc.
• Demonstrated working knowledge of customer service principles and functions, highly desired.
• Working knowledge of regulatory requirements (i.e. SOX, PUC, etc), highly desired.

Skills Requirements

• Excellent written, oral and presentation skills.
• Strong interpersonal skills to direct, influence motivate and persuade various groups or individuals.
• Demonstrated in-depth analytical and administrative skills for such tasks as preparing and monitoring project requirements.
• Effective oral, written, listening and platform skills to communicate with all levels inside and outside the organization.
• Demonstrated interpersonal skills to handle confrontational, difficult and/or sensitive issues. Ability to handle such issues with professionalism while using tact, courtesy and discretion.
• Ability to remain flexible in a demanding work environment and to adapt to rapidly changing priorities.
• Clear ability to research, plan, organize, execute and report on work with little supervision.
• In-depth analytical, computational, organizational and time-management skills.
• Ability to work collaboratively as a member of a team and manage people at all levels within the company.
• Ability to develop/maintain strong positive relationships with leaders and members of the community and government.
• Demonstrated advance skill in using Microsoft Project, highly desired.
• Ability to conceptualize new ideas quickly.

Experience Requirements

• Extensive (8+ years) experience as a business analyst, project manager, implementation manager, designer or engineer with large complex projects, preferably within the electric utility industry.
• Several (3-5) years of project management experience for small to large software implementation projects.
• Experience with regulatory, social, or public affairs entities is desired (neighborhood boards, community groups, government agencies, political leaders, media, etc.).
• Several (3-5) years of supervisory experience are desirable.

Role: Professional

• Number of Vacancies: 1 
• Location: Honolulu – Oahu

Hiring Range: The hiring range for the Senior Program Manager - Oahu [Req ID 10132] position is $107,700.00 to $139,800.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.