Field Operations Manager
BURN.com
Office
Addis Ababa, Addis Ababa
Full Time
About the role
BURN is seeking a highly driven, structured, and operationally strong Field Operations Manager to lead the full scope of in-country logistics, warehousing, and distribution activities. This role is central to ensuring that BURN products move seamlessly from importation through warehousing, last-mile delivery, and end-user registration, enabling our commercial and carbon teams to operate with speed, precision, and full data visibility.
The ideal candidate thrives in complex, fast-moving environments, builds scalable systems from the ground up, and consistently champions operational excellence. They will play a pivotal role in developing BURN’s national warehouse network, strengthening last-mile distribution channels, and safeguarding the accuracy of all inventory and carbon-related data. A background in supply chain management, field operations, distribution, or warehouse leadership, especially within a high-growth or multi-location environment, will be a significant advantage.
Duties and Responsibilities.
• Inventory Planning & Management:
Lead and manage all inventory planning and management efforts in the country. Design and implement effective processes and procedures to optimize inventory levels and controls across the network of warehouses and stock list points. Build a network of regional warehouses and stock points from scratch.
• Warehousing Management:
Oversee the setup, organization, and operational efficiency of all warehouses nationwide. Ensure adherence to storage standards, inventory accuracy, safety protocols, and proper documentation across all facilities. Drive warehouse process improvements, layout optimization, and automation where applicable.
• Last Mile Distribution:
Develop and manage BURN’s last mile distribution framework to ensure timely and efficient delivery of products to end-users and stock list points. Establish strong distribution partnerships, track performance, and implement monitoring tools to maintain high service levels and data visibility across all last mile channels.
• Inventory Control:
Lead the full wall-to-wall stock count every month across all stoves and inventory items located at HQ and field warehouses.
• Inbound Logistics:
Manage all in-country customs clearance, importation of CKD kits, and receipt of finished goods into the various warehouses nationwide, ensuring smooth delivery to the last mile.
• Outbound Logistics:
Ensure seamless and timely transfer of stock from the central warehouse to regional warehouses, stock list points, and last mile distribution partners
• Carbon Registration:
Assist in designing and implementing strategies to ensure 100% end-user data registration in both B2B and B2C distribution settings. Ensure full compliance with carbon data requirements at all warehouses, stock list points, and last mile distribution levels.
• Team Management:
Build, develop, and manage a team of warehouse officers, distribution coordinators, and support staff to deliver operational excellence.
• Collaboration:
Serve as a key liaison between Sales, Finance, Admin, and other support functions to ensure cohesive operations and alignment across departments.
Reporting
Produce analytical reports for management on operational performance, distribution efficiency, and warehouse utilization metrics.
• Aftersales:
In collaboration with the management team, design and implement the aftersales strategy. Establish and manage a call center and network of repair stations from scratch to support customer satisfaction and product longevity.
• Forecasting:
Own all in-country shipment forecasts and liaise regularly with the Field Ops HQ team, production, and operations teams to align supply with demand.
• Monitoring Trade Regulations:
Stay informed on trade and import regulations related to cooking appliances. Monitor any changes in tax and duty structures and escalate as necessary.
Skills and Experience
• Excellent written and verbal communication skills.
• Bachelor’s degree from a university (Master’s degree / MBA is a plus)
• 3+ years of B2B and B2C operations experience at a mid-level.
• 3 years of supply chain management experience (demand, supply, and inventory planning) preferably in an environment of finished goods, parts and kits would be a plus.
• 3+ Years experience building and managing a network of warehouses and stock points.
• 2 Years managing an aftersales office and team.
• 3 Years experience importing goods into country and working with customs.
• Excellent written and verbal communication.
• Strong analytic/number crunching background, supported by excellent graphical presentation skills. Strong leadership and people development skills.
• Experience managing ‘know your customer programs; develop incentives to ensure the return of end user data in both B2C and B2B settings.
• Enthusiastic, proactive, organized, creative, a desire to “sell for good” and a willingness to get your hands dirty. • Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.
Please ensure your application is submitted in PDF format and written in English.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees
BURN is seeking a highly driven, structured, and operationally strong Field Operations Manager to lead the full scope of in-country logistics, warehousing, and distribution activities. This role is central to ensuring that BURN products move seamlessly from importation through warehousing, last-mile delivery, and end-user registration, enabling our commercial and carbon teams to operate with speed, precision, and full data visibility.
The ideal candidate thrives in complex, fast-moving environments, builds scalable systems from the ground up, and consistently champions operational excellence. They will play a pivotal role in developing BURN’s national warehouse network, strengthening last-mile distribution channels, and safeguarding the accuracy of all inventory and carbon-related data. A background in supply chain management, field operations, distribution, or warehouse leadership, especially within a high-growth or multi-location environment, will be a significant advantage.
Duties and Responsibilities.
• Inventory Planning & Management:
Lead and manage all inventory planning and management efforts in the country. Design and implement effective processes and procedures to optimize inventory levels and controls across the network of warehouses and stock list points. Build a network of regional warehouses and stock points from scratch.
• Warehousing Management:
Oversee the setup, organization, and operational efficiency of all warehouses nationwide. Ensure adherence to storage standards, inventory accuracy, safety protocols, and proper documentation across all facilities. Drive warehouse process improvements, layout optimization, and automation where applicable.
• Last Mile Distribution:
Develop and manage BURN’s last mile distribution framework to ensure timely and efficient delivery of products to end-users and stock list points. Establish strong distribution partnerships, track performance, and implement monitoring tools to maintain high service levels and data visibility across all last mile channels.
• Inventory Control:
Lead the full wall-to-wall stock count every month across all stoves and inventory items located at HQ and field warehouses.
• Inbound Logistics:
Manage all in-country customs clearance, importation of CKD kits, and receipt of finished goods into the various warehouses nationwide, ensuring smooth delivery to the last mile.
• Outbound Logistics:
Ensure seamless and timely transfer of stock from the central warehouse to regional warehouses, stock list points, and last mile distribution partners
• Carbon Registration:
Assist in designing and implementing strategies to ensure 100% end-user data registration in both B2B and B2C distribution settings. Ensure full compliance with carbon data requirements at all warehouses, stock list points, and last mile distribution levels.
• Team Management:
Build, develop, and manage a team of warehouse officers, distribution coordinators, and support staff to deliver operational excellence.
• Collaboration:
Serve as a key liaison between Sales, Finance, Admin, and other support functions to ensure cohesive operations and alignment across departments.
Reporting
Produce analytical reports for management on operational performance, distribution efficiency, and warehouse utilization metrics.
• Aftersales:
In collaboration with the management team, design and implement the aftersales strategy. Establish and manage a call center and network of repair stations from scratch to support customer satisfaction and product longevity.
• Forecasting:
Own all in-country shipment forecasts and liaise regularly with the Field Ops HQ team, production, and operations teams to align supply with demand.
• Monitoring Trade Regulations:
Stay informed on trade and import regulations related to cooking appliances. Monitor any changes in tax and duty structures and escalate as necessary.
Skills and Experience
• Excellent written and verbal communication skills.
• Bachelor’s degree from a university (Master’s degree / MBA is a plus)
• 3+ years of B2B and B2C operations experience at a mid-level.
• 3 years of supply chain management experience (demand, supply, and inventory planning) preferably in an environment of finished goods, parts and kits would be a plus.
• 3+ Years experience building and managing a network of warehouses and stock points.
• 2 Years managing an aftersales office and team.
• 3 Years experience importing goods into country and working with customs.
• Excellent written and verbal communication.
• Strong analytic/number crunching background, supported by excellent graphical presentation skills. Strong leadership and people development skills.
• Experience managing ‘know your customer programs; develop incentives to ensure the return of end user data in both B2C and B2B settings.
• Enthusiastic, proactive, organized, creative, a desire to “sell for good” and a willingness to get your hands dirty. • Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.
Please ensure your application is submitted in PDF format and written in English.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees