Customer Support Representative

Join us as we expand our Customer Support team with two newly created roles!

Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney. Our team is unlike any other—supportive, dynamic, and committed to helping each person grow and succeed. At First Parking, you’ll learn from the ground up, challenge yourself, and play an important role in improving how we operate every day.

We now have an exciting opportunity for a full-time Customer Support Representative to join our high-performing Customer Support team. If you love delivering great service and you’re ready to make a real impact, we’d love to hear from you

About The Role

• As a Customer Support Representative, you will be the first point of contact for customers and car park operations across all states.
• Provide outstanding customer service across phone, intercom, email, and online chat.
• Process payments and refunds accurately and efficiently.
• Monitor CCTV and respond to operational issues in real time.
• Liaise with internal and external stakeholders to resolve enquiries.
• Complete daily reporting, system checks, and troubleshooting within the car parks.
• Work autonomously while contributing to a collaborative and supportive team.

The successful candidate will need to be comfortable working the following shifts:

Option 1:

• Mon–Fri rotating roster between 6am and 9pm
• Weekends required occasionally
• Shifts may include:
• 6am–2:30pm
• 7am–3:30pm
• 8am–4:30pm
• 9am–5:30pm
• 10am–6:30pm
• 11am–7:30pm
• 12:30pm–9pm

Option 2:

• Sat–Wed roster
• Sat & Sun shifts between 7am and 9pm (e.g., 7am–3:30pm or up to 12:30pm–9pm depending on business needs).
• Mon–Wed shift generally 12:30pm–9pm (flexibility required based on operations).
• Roster provided 2+ weeks in advance.
• Public Holidays worked on rotation – 2 days in lieu provided.

You Will Need To:

• Demonstrate First Parking values: customer satisfaction, teamwork & collaboration, determination, daring to be different, and trust.
• Have the ability to work independently in our beautiful office and during nights/weekends.
• Be passionate, dynamic, and self-motivated individual who thrives in a high-performing culture.
• Be comfortable/confident working in a fast-paced operational environment.
• Maintain excellent verbal and written communication skills.
• Have exceptional attention to detail and time management skills, especially during peak call times.
• Thrive autonomously and be a part of our team.
• Have proficiency in computer technology and MS Office platforms.
• Be a Lateral thinker and have strong problem-solving skills while liaising with customers.

What We Offer:

• EAP provider for mental wellness.
• Competitive remuneration package
• Public Holidays worked on rotation – 2 days in lieu provided.
• Work in a great CBD office location.
• Contribute to local communities and charities.
• Immerse yourself in a vibrant company culture.
• And much more!
• Shift worker contract with 5 weeks of annual leave.

If you’re ready to join a team that’s redefining the parking experience across Australia, we look forward to receiving your application and welcoming you to First Parking!