Customer Service Manager-SUPPORT SERVICES-Customer Service

Support Services-Customer Service - Customer Service Manager - Quality Analyst

Kmpl–Grade M3 –Location-Mumbai

Job Role:

1. Monitoring and Evaluation:
2. Process Improvement:
3. Customer Feedback Analysis:

Reporting And Documentation:

• Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.

Required Skills And Qualifications:

• Experience:
• 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. 
• Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in quality management systems and tools.
• Knowledge of regulatory requirements related to loan products
• Knowledge of system understanding and should have a proficiency in South Indian Languages.
• 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. 
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in quality management systems and tools.
• Knowledge of regulatory requirements related to loan products
• Knowledge of system understanding and should have a proficiency in South Indian Languages.

1. Monitoring and Evaluation:
2. Process Improvement:
3. Customer Feedback Analysis:

4. Reporting And Documentation:

Min Graduation