Customer Care Representative

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

Join the AIA Customer Care Representative Team where your focus will be to field calls and email queries and provide information and support on AIA Products

With a true focus on providing the best customer service possible you will be supporting existing as well as new members with a high level of service. 

This role is in Syndey at Sydney Olympic Park.

To do this successfully you will:

• Handle inbound and tactical outbound enquires
• Provide advice and effective explanations of AIA Insurance products and AIA Vitality
• Ensure accurate amendments to membership details
• Deliver exceptional customer service outcomes
• Partner with a variety of internal and external stakeholders across AIA

Successful Applications Will Demonstrate:

• Proven experience working in call centre, customer service or member focused environment 
• Previous insurance background – desirable but not essential
• Demonstrated ability to work with complex systems – desirable but not essential
• Keen attention to detail
• Excellent communication and presentation skills, both written & verbal
• Ability to problem solve and a solutions focused approach

Why Choose Aia:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement – 3 days in office and 2 days WFH

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link prior to Thursday, 25 September 2025.