Technical Customer Support Specialist

HappyRobot is the AI-native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real-time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission-critical operations with true autonomy.

Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial-scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high-value tasks.

You can learn more about our vision in our Manifesto. HappyRobot has raised $62M to date, including our most recent $44M Series B in September 2025. Our investors include Y Combinator (YC), Andreessen Horowitz (a16z), and Base10—partners who believe in our mission to redefine how enterprises operate. We’re channeling this investment into building a world-class team: people with relentless drive, sharp problem-solving skills, and the passion to push limits in a fast-paced, high-intensity environment. If this resonates, you belong at HappyRobot.

• About the Role
• As a Customer Support Engineer, youʼll be on the front lines of our customer
• experience. Youʼll work directly with customers to quickly triage issues, debug
• problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.
• This role is a hybrid between technical support and customer engineering: youʼll
• diagnose issues, design and test quick solutions, and collaborate closely with both
• engineering and product teams to make our platform even stronger.

Youʼll also apply prompt engineering skills to help customers fine-tune their AI
workers, ensuring accuracy, reliability, and speed across real-world logistics
workflows.

This role is ideal for someone with strong technical fundamentals who wants to
grow into a more senior customer engineering or product-facing position over
time.

Tech Profile

• Comfortable Full-Stack: Python, React, TypeScript, Node.js.
• Experience managing APIs and integrations with third-party systems.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning of voices/transcribers; eager toexperiment and iterate.
• Strong debugging and problem-solving skills — quick at identifying the rootcause of issues.
• Comfortable Full-Stack: Python, React, TypeScript, Node.js.
• Experience managing APIs and integrations with third-party systems.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning of voices/transcribers; eager toexperiment and iterate.
• Strong debugging and problem-solving skills — quick at identifying the rootcause of issues.

Must Have

• Strong ability to triage, prioritize, and resolve issues independently undertight deadlines.
• Curiosity and adaptability: you can learn customer workflows quickly andpropose solutions.
• Self-starter mindset — comfortable working independently, with a bias towardaction.
• Passion for delivering outstanding customer experiences.
• High-Growth Startup: Backed by a16z and YC, on track for eight-figure ARR
• Ownership & Autonomy: Take on real responsibility, with room to grow fast.
• Compensation & Benefits: Competitive salary + equity, with healthcare,dental, and vision.
• Learn from the Best: Work alongside a world-class team of engineers,operators, and builders.
• Excellent written and verbal communication skills in English — able to explain
• technical concepts clearly to non-technical stakeholders.
• Strong ability to triage, prioritize, and resolve issues independently undertight deadlines.
• Curiosity and adaptability: you can learn customer workflows quickly andpropose solutions.
• Self-starter mindset — comfortable working independently, with a bias towardaction.
• Passion for delivering outstanding customer experiences.
• High-Growth Startup: Backed by a16z and YC, on track for eight-figure ARR
• Ownership & Autonomy: Take on real responsibility, with room to grow fast.
• Compensation & Benefits: Competitive salary + equity, with healthcare,dental, and vision.
• Learn from the Best: Work alongside a world-class team of engineers,operators, and builders.

Why Join Us?

• Impact: Help redefine how the logistics industry communicates.
• Extreme Ownership — We fix whatʼs broken, no excuses.
• Craftsmanship — Details matter; we sweat them.
• We are “majosˮ — Be kind, genuine, and collaborative.
• Urgency with Focus — Move fast, but in the right direction.
• Talent Density — Work with A-players who raise the bar.
• First-Principles Thinking — Reimagine problems from the ground up.
• Impact: Help redefine how the logistics industry communicates.
• Extreme Ownership — We fix whatʼs broken, no excuses.
• Craftsmanship — Details matter; we sweat them.
• We are “majosˮ — Be kind, genuine, and collaborative.
• Urgency with Focus — Move fast, but in the right direction.
• Talent Density — Work with A-players who raise the bar.
• First-Principles Thinking — Reimagine problems from the ground up.

Our Operating Principlies