Inside Sales Representative

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Inside Sales Representative – Full Job Description

• Job Title: Inside Sales Representative
• Location: In-Region / Office – e.g., Cincinnati Metro
• Reports To: Inside Sales Manager
• Job Type: Full-time, Exempt

Role Summary

We're seeking a results-oriented Inside Sales Representative to join our team. In this position, you'll drive revenue by engaging with prospective and existing customers to identify their technology needs and deliver tailored solutions from our portfolio of hardware, software, cloud services, and professional services. This role is ideal for a motivated entry-level sales professional who enjoys transactional approach and thrives in a dynamic, technology-focused environment.

Key Responsibilities

• Manage the complete sales cycle from prospecting through close, with a focus on both acquiring new accounts and growing revenue within your existing customer base.
• Make outbound calls to targeted prospects, responding to inbound inquiries, conducting thorough needs assessments, and recommending appropriate solutions.
• Prepare quotes and proposals, negotiate pricing and terms in coordination with vendors and distribution partners, and work to overcome objections throughout the buying process.
• Collaborate with vendor field representatives and internal solutions engineering resources to develop and present solutions to customers.
• Coordinate with purchasing and operations teams to ensure smooth order processing and delivery.
• Maintain accurate and up-to-date records in our CRM, including documenting all customer interactions, tracking opportunities through the pipeline, and providing reliable sales forecasts.
• Meet or exceed monthly and quarterly sales targets, contribute to team goals, and participate in ongoing product and sales training.

Qualifications And Experience

• Two to four years of experience in inside sales, account management, customer service, or business development within the IT channel, including value-added resellers, managed service providers, or technology distribution.
• Demonstrated history of meeting or exceeding quota in a metrics-driven environment is required.
• Familiarity with mid-market and enterprise technology products and vendors such as Cisco, Palo Alto, Dell, HPE, Microsoft or AWS is strongly preferred.
• Proficiency with CRM systems such as Salesforce or HubSpot and comfortable using quoting tools and distributor portals.
• Understanding of IT procurement processes, licensing models, and common business technology challenges is valuable.
• A high school diploma is required, and a bachelor's degree in business, marketing, information technology, or a related field is preferred.

Competencies & Attributes

• Strong verbal and written communication skills, including the ability to build rapport quickly and present solutions clearly to both technical and non-technical stakeholders.
• Skilled listening who asks thoughtful questions to uncover customer needs and priorities.
• Consultative selling approach is essential—you'll need to position yourself as a problem-solver rather than simply a transactional salesperson.
• Strong organizational skills and attention to detail will help you manage a high volume of accounts and opportunities without letting anything slip through the cracks.
• Self-motivated and comfortable working independently while also contributing positively to a team environment.
• Resilience and persistence are important, as is a coachable attitude and willingness to continuously improve and aspire to next sales career levels.
• Intellectual curiosity about technology and a genuine interest in staying current on industry trends will serve you well in conversations with customers and partners.

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Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.