Service Desk Analyst

Communicate with manufacturers regarding warranty repair 

Recycle and retirement of equipment 

Qualifications:

• One to two years of experience in a Help Desk or Service Desk environment, or equivalent training and education. 
• Excellent customer service, communication, and analytical skills. 
• Positive, professional, team player attitude. 
• Strong work ethic and ability to self-motivate. 
• Ability to organize and prioritize work in a fast-paced, changing environment. 
• Technical aptitude with a focus on continuous learning and development. 
• Functional knowledge of Apple and Windows Operating Systems. 
• Experience with Microsoft Office products. 
• Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician. 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Qualifications

This position is only accepting applicants already located in Costa Rica

Why Wwt?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing? 

World Wide Technology, Inc. has an opportunity available for a Service Desk Analyst in Costa Rica. The Service Desk Analyst will support internal end users regionally and around the globe for all Information Technology infrastructure components. 

Responsibilities:

• Assist in the delivery, installation, and setup of new or reallocated technology for employees located within Costa Rica. 
• New laptops and hardware for new employees in-region 
• Hardware refreshes and break/fix for all regional employees 
• Manage and track inventory of assets through our tracking software in ServiceNow 
• Provide Hardware/software support to internal employees 
• Respond to incoming requests via phone and ServiceNow tickets. 
• Resolve 1st and 2nd level incidents. 
• Log and update incidents via ServiceNow, our ticket tracking application 
• Provide incident routing, escalation, and coordination with other teams within the organization. 
• Administer/Troubleshoot accounts in the following systems: WorkspaceOne, Salesforce, WebEx, Active Directory, Office 365, Sharepoint, Oracle, and various other applications. 
• Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents. 
• Obtain quotes, purchase, and receive standard equipment for use in the regional offices with support of IT Asset Management 
• Respond to users regarding equipment recovery tasks 
• New laptops and hardware for new employees in-region 
• Hardware refreshes and break/fix for all regional employees