Customer Support Specialist

Company Description

Swift 7 Consultant is a forward-thinking consulting firm committed to delivering strategic solutions that help organizations operate with greater efficiency, clarity, and impact. We partner with clients across diverse industries, offering project leadership, operational support, and high-level expertise that transforms business challenges into long-term success.
Our team is built on precision, professionalism, and a culture of continuous growth. We are expanding and seeking a Project Coordinator who is ready to contribute to exceptional results and support our mission of excellence.

Job Description

We are seeking a dedicated Customer Support Specialist to join our team in Miami, FL. This role is essential in ensuring that our clients receive exceptional guidance, timely assistance, and an outstanding service experience. The ideal candidate is detail-oriented, solutions-driven, and committed to delivering a high standard of customer care in a professional consulting environment.

Responsibilities

• Serve as the primary point of contact for client inquiries, providing clear and accurate information.
• Manage support requests through phone and email, ensuring timely and effective resolutions.
• Maintain detailed records of client interactions and follow-up steps.
• Collaborate with internal teams to ensure clients receive seamless service and ongoing support.
• Identify recurring issues and escalate as needed to improve service efficiency.
• Uphold the company’s service standards and represent the brand with professionalism.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational abilities and attention to detail.
• Problem-solving mindset with the ability to handle multiple tasks simultaneously.
• Professional, reliable, and committed to delivering high-quality service.
• Ability to work independently and as part of a collaborative team.

Additional Information

• Competitive salary range of $54,000–$59,000 per year.
• Opportunities for career growth and professional development.
• Supportive team culture focused on excellence and continuous learning.
• Skill-building environment designed to strengthen your customer service and consulting capabilities.
• Stable, full-time role within a reputable and expanding consulting firm.