IT Support Specialist

, Permanent

• Position: IT Support Specialist
• Company: Sebenza LLC
• Location: Washington D.C., DC, USA
• Contract Details: Full-time, Permanent

Sebenza LLC is a leading technology solutions provider based in Washington D.C. We are seeking an experienced IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a crucial role in providing technical support and assistance to our clients and internal team members.

Key Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network issues
• Install, configure, and maintain computer systems and software applications
• Respond to user inquiries and resolve technical issues in a timely and efficient manner
• Monitor and maintain computer systems and networks to ensure optimal performance and security
• Collaborate with team members to identify and implement IT solutions to improve efficiency and productivity
• Maintain accurate records of technical issues and resolutions
• Stay updated on the latest technology trends and advancements to provide innovative solutions to clients
• Assist with the setup and maintenance of IT infrastructure, including servers, routers, and switches
• Train and support end-users on new technologies and software applications

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in IT support or a similar role
• Strong knowledge of computer hardware, software, and networking systems
• Experience with troubleshooting and resolving technical issues
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

Working At Sebenza Llc:

At Sebenza LLC, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, opportunities for growth and development, and a supportive team culture.

If you are a highly motivated and skilled IT professional looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!