IT System Administrator

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products, including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products, including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected, including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

About The Role:

This role combines front-line technical support with hands-on systems administration. The ideal candidate is someone who can confidently resolve day-to-day user issues while also managing and improving the company’s IT infrastructure. This position requires a broad technical skill set, strong communication abilities, and the mindset of a proactive problem solver who can adapt quickly to changing priorities. 

Key Responsibilities

End-User Support:

• Serve as the first line of contact for all technical issues across the organization.
• Troubleshoot and resolve Level 1 issues quickly; troubleshoot Level 2+ cases with complete, accurate documentation, and escalate as appropriate.
• Maintain clear communication with users throughout the entire support process.
• Provide on-site technical support at various company locations when needed.
• Deliver positive, professional customer service to users of all technical backgrounds.

Systems Administration:

• Assist with managing servers, networks, wireless mesh, workstations, user accounts, databases, and configurations.
• Support patching, updates, backups, and routine maintenance for systems and infrastructure.
• Monitor system performance and help identify potential issues or areas for improvement.
• Help implement and enforce IT best practices, policies, and security standards.
• Participate in deployments, upgrades, and technology rollouts.

Case Management & Documentation:

• Create detailed documentation for all support cases, including actions taken and outcomes.
• Ensure proper escalation of unresolved or critical cases to the IT Support Manager.
• Identify and report recurring issues to support long-term solutions.

Projects & Team Collaboration:

• Assist with IT initiatives such as infrastructure upgrades, system migrations, and process optimization.
• Communicate proactively regarding system changes, outages, and updates.
• Collaborate with IT team members to troubleshoot issues, share knowledge, and maintain a positive work culture.

General Expectations:

• Always maintain safety, quality, and professionalism.
• Adjust priorities quickly when urgent needs arise.
• Represent the company positively in all interactions.
• Perform other duties as assigned.

Requirements

Required Qualifications:

• Broad range of IT skills with the ability to support diverse user needs.
• Strong troubleshooting abilities across hardware, software, and network environments.
• Working knowledge of the technology stack used within Franklin Building Supply.
• Excellent judgment, prioritization, and communication skills.
• Ability to perform well under pressure and manage multiple tasks efficiently.
• Strong time management skills and a proactive mindset.
• Comfortable collaborating with team members and contributing to a positive atmosphere.
• Systems administration experience, including servers, switches, backups, and general infrastructure maintenance.

Preferred Qualifications (Strongly Preferred):

• 5+ years of experience supporting hardware/software in an enterprise environment.
• Hands-on experience with Windows 10/11 and Windows Server 2016+.
• Experience with Microsoft Azure, Identity Management, and cloud-based services.
• Solid networking knowledge (DNS, DHCP, routing, switching, cabling, etc.).
• Experience supporting virtual environments (VMware, Hyper-V, Nutanix, etc.).
• Knowledge of Group Policy creation, management, and troubleshooting.
• Background supporting ERP systems (Epicor/BisTrack experience is a plus).
• Familiarity with cybersecurity best practices, MFA, patch management, and access control.
• Experience documenting processes, creating knowledgebase articles, or improving workflows.