Customer Support Specialist

Company Description

At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations.

Job Description

Job Description:

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be at the forefront of our customer interaction, ensuring that our clients receive the highest level of service and support. As a Customer Support Specialist, you will serve as a vital link between our company and our valued customers, answering inquiries, resolving issues, and providing information about our products and services.
Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat channels.
• Diagnose and troubleshoot technical issues and provide effective solutions.
• Maintain comprehensive records of customer interactions and transactions.
• Provide product and service information to customers, guiding them through their choices.
• Collaborate with internal teams to escalate and resolve complex issues.
• Educate customers about our products, services, and application processes.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in customer support or a related field is desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.

Additional Information

• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.