Maintenance Manager - Delivery

The Maintenance Manager plans, coordinates, and optimises all maintenance and reactive activities delivered by UKPNS at Heathrow to maximise system availability and resilience through effective scheduling, proactive contingency planning, clear communication, and strong stakeholder engagement. The role ensures full compliance with company, legislative and environmental standards, delivers engineering services that meet or exceed KPIs, and champions a customer-first approach that prioritises passengers and the airport community.

• Lead HV maintenance delivery by managing and coordinating monthly HV maintenance works with UKPNS to optimise efficiency, minimise disruption, and eliminate deferrals through effective planning and stakeholder engagement.
• Coordinates HV network operations and performance activities by supporting Heathrow Control Engineers and maintaining accurate updates to central planning tools (e.g. Electrical Works Planner) to ensure effective scheduling and resource alignment.”
• Ensures all works are planned and delivered in full compliance with permit and regulatory requirements, securing timely submission and approval of all necessary documentation (including Works Approval, Distribution Safety Rules, Airside Works Approval, Street Works, Baggage, HAL IT, and British Airways IT [KITE] permits)
• Lead the coordination of UKPNS maintenance activities to ensure that maintenance and other contracted activities for all HV distribution network assets, including Low Voltage (LV) assets and other related assets are delivered in line with statutory requirements, current regulations, engineering standards and partnership agreements 
• Accountable for maintaining Safe Systems of Work and permit management, driving continuous improvement through safety plans, training, workshops, risk assessments, and proactive management of accidents, incidents, and near misses to foster a positive safety culture. Conduct reviews of processes to ensure compliance, recommend and implement continuous improvements, and drive standards toward best practice.
• Developing and nurturing key internal and external stakeholder relationships and provide engineering support to stakeholders around the HV distribution network assets in a manner to raise the profile of the department and make it central to the operation. This may include leading delivery of minor improvement projects as defined by line manager 
• Provide support to the Asset Management team to ensure safe, timely, and high-quality project delivery and handovers, while acting as a conduit between Engineering Operations, Technical Services, and Supplier Operations to drive collaboration. Co-create performance improvement initiatives for the HV distribution network and operation work delivery plan. Ensuring effective communication and understanding of all associated risks.
• City and Guilds, ONC/HNC or above in an appropriate Engineering discipline
• Practical experience in electrical engineering and management of electrical distribution systems and switching
• Experienced in communicating with all levels of the organisation, dealing professionally with colleagues, customers, and business partner

Desirable Skills:

• Experienced in the set up and network configuration of HV network at HAL
• Full UK driving license and ability to obtain airside driving license

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our Rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.