HR Manager

About Palmpay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan and Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview

PalmPay is seeking an experienced and business-driven HR Manager to support our Philippines operations. This role will play a critical leadership function in talent acquisition, compensation & benefits, and performance management, while partnering closely with business leaders to build scalable people systems in a fast-growing fintech environment.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment across technical, business, operations, and support functions.
• Develop targeted hiring strategies to support rapid business expansion in the Philippines.
• Manage recruitment vendors, job portals, and employer branding initiatives.
• Ensure high-quality hiring, optimized time-to-fill, and strong candidate experience.

2. Compensation, Benefits & Performance Management

• Design and manage competitive compensation and benefits frameworks aligned with local market benchmarks.
• Lead annual salary reviews, incentive schemes, and performance-based bonus structures.
• Drive performance management cycles, including goal setting, mid-year and annual reviews.
• Partner with leadership to align rewards with performance and business outcomes.

3. Hr Operations & Policy Management

• Oversee end-to-end HR operations including onboarding, employee lifecycle management, and documentation.
• Develop and update HR policies and SOPs in compliance with Philippine labor laws and PalmPay standards.
• Maintain accurate HR data, reports, and dashboards for management review.

4. Business Partnering & Leadership Support

• Act as a trusted HR Business Partner to department heads and senior leadership.
• Advise on organization design, manpower planning, and people strategy.
• Support change management and organizational development initiatives.

5. Employee Relations & Compliance

• Manage employee relations matters, disciplinary actions, and grievance handling.
• Ensure compliance with local labor laws, statutory requirements, and internal policies.
• Coordinate with external advisors, consultants, or authorities when required.

Required Qualifications & Experience

Education

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
• Master’s degree or professional HR certification is an advantage.

Experience

• 7–12 years of progressive HR experience, with 3–5+ years in an HR Manager or Senior HR leadership role.
• Strong, hands-on experience in recruitment, including high-volume and specialized hiring.
• Proven expertise in compensation & benefits design and performance management systems.
• Experience working in fintech, technology, financial services, or fast-growing multinational companies is highly preferred.
• Solid knowledge of Philippine labor laws and HR best practices.
• Strong stakeholder management and business partnering capabilities.
• Excellent analytical, problem-solving, and decision-making skills.
• High level of professionalism, integrity, and confidentiality.
• Fluent in English with strong written and verbal communication skills.
• Strong, hands-on experience in recruitment, including high-volume and specialized hiring.
• Proven expertise in compensation & benefits design and performance management systems.
• Experience working in fintech, technology, financial services, or fast-growing multinational companies is highly preferred.
• Solid knowledge of Philippine labor laws and HR best practices.
• Strong stakeholder management and business partnering capabilities.
• Excellent analytical, problem-solving, and decision-making skills.
• High level of professionalism, integrity, and confidentiality.
• Fluent in English with strong written and verbal communication skills.

Skills & Competencies

Compensation & Benefits

• Competitive Salary

• Statutory and company benefits
• Career growth opportunities in a global fintech organization
• Exposure to regional and international HR initiatives