Operations Compliance Officer

Key Responsibilities:

1. Compliance & Risk Management:

• Identify and assess potential risks related to quality and compliance.
• Implement changes to mitigate identified risks and ensure adherence to regulatory requirements.
• Ensure adherence to company, federal, state, and local business requirements including Work, Health and Safety.
• Provide support on all relevant requirements of the Quality Management System (QMS).
• Maintain business compliance to all audit requirements like ISO, NDIS etc.
• Maintain current, properly stored, and shared documentation.
• Update policies and procedures.
• Assist in creating processes, guidelines, procedures, and reporting.
• Gather feedback from external and internal parties ensuring to close the feedback loop.
• Report changes, risks, and issues to management in a timely manner.
• Take a solution-focused approach to address business challenges.
• Manage adherence to compliance modules and allocation tasks.

1. Audit Support and Continuous Improvement:
2. Quality Assurance and Customer Service:

• Drive the successful completion of ISO and other audits as required.
• Assist in delivering improved processes for the business
• Administrate all procedure documentation, including format, review frequency, and approval processes.
• Support the CHM team in delivering a comprehensive Quality Management System.
• Identify opportunities for process improvements and implement changes to enhance service and product quality.
• Complete quality assurance activities across the business, which may include site visits, phone calls etc.
• Assist in building a customer service framework to enhance overall service delivery.
• Deliver on business strategy to raise awareness of business processes and minimise risks.
• Communicate effectively with stakeholders regarding quality and risk management initiatives.

4. Training And Development:

• Train staff on QA procedures and best practices.
• Develop and deliver training materials and sessions to enhance the team's understanding of quality standards and procedures.
• Support training initiatives to enhance staff knowledge and compliance.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Quality Management, Healthcare Management, Business Administration).
• Proven experience in quality management, compliance, and risk mitigation within the corporate health sector.
• Strong understanding of ISO standards (particularly ISO 9001) and regulatory requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work collaboratively in a team environment and lead quality improvement initiatives.

Work Environment

• The role may involve travel to various client sites and community locations.
• Flexible working hours may be required to meet client needs and project deadlines.
• The role is a flexible role working from our head office in Tullamarine, with opportunities to work from home.