Call Center Agent

Company Description

Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success.

Job Description

Skillbridge Academy is seeking a Call Center Agent to join our growing team in Nashville, NC. This role is ideal for individuals who thrive in fast-paced environments and enjoy delivering high-quality customer interactions. As a Call Center Agent, you will serve as a key point of contact, ensuring professional, efficient, and solution-oriented communication with clients.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate information and resolve customer inquiries efficiently
• Document interactions and maintain organized call records
• Follow established communication guidelines and operational procedures
• Collaborate with internal teams to ensure consistent service delivery
• Maintain a high standard of customer satisfaction and professionalism

Qualifications

• Strong verbal communication and active listening skills
• Clear, confident, and professional phone presence
• Ability to manage multiple tasks and remain organized
• Attention to detail and commitment to accuracy
• Problem-solving mindset with a customer-focused approach
• Ability to work independently and as part of a team

Additional Information

• Competitive salary ($46,000 – $49,000 per year)
• Growth opportunities and internal career development
• Structured training and skill-building programs
• Supportive and professional work environment

• Stable Full-Time Employment