Corporate Receptionist

Who We Are

Fasken is a leading international business law and litigation firm and was recently voted one of Canada’s Best Employers for 2024. Our firm's over 900 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg and an office in the professional and retail district known as Taza (/Ta-Zah/) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients includes close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients' interests are paramount in all that we do and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

A Day In The Life

We are looking for an energetic, motivated and organized Corporate Receptionist to join our dynamic and fast-paced Vancouver office. Reporting to the Manager of Facilities & Business Support Services, the Corporate Receptionist will be responsible for delivering exceptional client service by professionally managing the reception area and welcoming clients and guests to the office. This position is 100% on-site, 9:30 a.m.–5:30 p.m., subject to change.

Responsibilities include, but are not limited to:

• Work collaboratively with reception and all members of the Facilities & Business Support Services team to achieve the deliverables
• Assist IT and Hospitality teams with resolving issues/problems as necessary
• Provide on-the-job training and guidance to team members to ensure work is completed accurately, by the required deadline, in the most efficient and effective manner possible, ensuring they provide effective and efficient client service to Firm members
• Responding promptly and professionally to all incoming calls and directing them to the appropriate departments or individuals
• Welcoming and guiding clients and visitors to the office, with a seamless blend of professionalism, friendliness, and attentiveness, you will create a lasting positive impression, leaving clients and visitors with a sense of utmost satisfaction and trust in our firm's commitment to exceptional service.
• Communicating with all members of Fasken, including lawyers, assistants, and individuals from various departments such as Marketing, IT, HR, and Management, regarding client arrivals and other related matters
• Overseeing boardrooms and meeting room logistics including problem-solving and making necessary adjustments if rooms need to be rearranged. Effectively communicating these changes to the relevant individuals or departments, ensuring smooth and efficient operations while managing meeting spaces to accommodate various requirements and unforeseen circumstances.
• Provide daily meeting room schedules for IT and Hospitality to assist with planning and execution
• Coordinating catering and equipment needs, as required
• Maintaining quality control in meeting room set up and Hospitality
• Reporting maintenance matters to Office Services
• Organizing meetings, including booking IT requirements when needed

Required Knowledge and Experience 

• Being professional and energetic with a positive “can-do” attitude - willing to go the extra mile at all times
• Having the ability to interact with firm members and visitors in a pleasant, professional manner
• Having a strong teamwork and client/customer service focus
• Exceptional communications skills, both in person, in writing and over the phone
• Excellent organizational skills, with the ability to work independently using initiative and judgement
• The ability to adapt to changing priorities and manage multiple tasks
• Prior experience handling a multi-line telephone system
• Minimum 3 years of experience in a professional services environment, law firm experience would be considered an asset 

Why Work With Us

Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth.

Our Benefits Include:

• A health and wellness subsidy
• An annual education & tuition reimbursement
• Flexible medical and dental benefits (effective from day one)
• Short term and long term disability insurance
• Personal days
• Employee & family assistance program
• Paid vacation and sick days
• Group retirement savings plan with matching contributions
• Monetary incentive for employee referrals
• Flexible working arrangements
• Opportunities to give back to your community through firm initiatives
• An engaging firm culture that celebrates our hardworking and dedicated people

Diversity And Inclusion

At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility And Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verification.

Compensation

The typical salary range for this position is $50,000 - $55,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

Your Application

We appreciate hearing from all qualified candidates, however, only those applicants whose background and experience match our requirements will be contacted. You can submit your application via our Careers page.