Customer Experience Specialist

About Us

Ever dream of joining a fast-growing golf brand that’s not afraid to shake up the status quo? Takomo Golf is here to disrupt the golf world, and we want you on the front lines. We’re a team of golf fanatics, revolutionizing the game with minimalist, top-quality clubs and gear that perform like a dream. No fluff. No compromise. Just pure golfing excellence, sent straight from our factory to your front door.

Your Mission (should you accept it)

Picture this: You’re in the heart of Takomo Golf, in Turku, where we craft magic in the form of golf clubs. As our new Customer Experience Specialist, you’ll be the face (and voice) that helps golfers navigate the sometimes rocky road of online shopping. Think of yourself as a golf concierge, but instead of tee times, you’re answering emails, solving problems, and making sure customers feel like VIPs.

We’re looking for a full-time teammate to join our CX crew. Most of us are based in Turku, and that’s where we’d love you to be too. We work in a hybrid way, but since the gang’s mostly at the office, we encourage you to spend your days here with us. 

Here’s what we need from you:

• Be the voice of Takomo: Answering email inquiries, guiding our customers and solving problems
• Know your stuff: Help customers choose the right gear. You’ll guide them through our world-class product lineup, from clubs to accessories. If they need help, you’ll be the first to offer the perfect solution
• Keep it cool: Have a problem-solving mentality. Sometimes customers need a hand—and other times, they need someone to make them feel heard and understood. You’re there for both.
• Be proactive: Gather feedback, share insights, and make sure we’re always improving. We're not just making golf clubs; we’re making the entire experience better.

What We’re Looking For

• You like golf. A lot. You understand the game, the gear, and the need for that sweet spot on the fairway.
• You’ve done customer service before (or you’re ready to dive in).
• You can communicate like you're writing a love letter to golf.
• You’re a problem-solver. Does anyone have a question? You’ve got the answer. A customer needs help? You’ve got their back.
• Bonus points for experience with Shopify, helpdesk platforms, or warehouse management tools. But if you don’t have that, don’t sweat it. We’ll teach you.
• Fluent English skills are required, as it is the primary language used for all internal and external communication.

Why Takomo Golf?
Because working here is more fun than a hole-in-one (seriously, we’re that cool). You’ll join a crew of passionate golfers who are shaking things up in the industry, and help push the boundaries of the game. Plus, we’re growing faster than your golf game after switching to a UDI (trust us, it’s a game-changer). 

On top of that, here’s what’s in your bag:

• A monthly salary of 2300 €
• Epassi benefits for culture, sports, and wellbeing 
• Comprehensive free-time insurances, so you’re covered off the course too
• Annual budgets for both work equipment and personal development to keep your setup sharp and your skills even sharper
• And of course, free golf and gear, so you can enjoy the game while being part of the action
• A monthly salary of 2300 €
• Epassi benefits for culture, sports, and wellbeing 
• Comprehensive free-time insurances, so you’re covered off the course too

Ready to Join?
If you’re ready to make a real impact in the world of golf—and maybe throw in a little playful banter while you’re at it—apply today. Interviews start ASAP, so don’t wait. The gig starts when we find the right person.

Get in touch by January 7th—your golf career (and free clubs) are waiting.