Facilities Coordinator

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

The Facilities Coordinator ensures our facilities, systems, and office workstations and equipment are clean and maintained to provide a safe work environment for our employees and visitors.

Located at our office in Naperville, IL, our office environment is a key driver of our company culture and employee experience.  The Facilities teams adheres to  a 5-day-a-week in-office presence to meet the needs of our business.  Availability for after-hours emergency calls and occasional weekend work, if needed. 

Responsibilities include but not limited to:

• Receives and follows through on work order requests for facilities maintenance from employees. Ensures work is performed in a timely manner, and triages requests to prioritize the most critical requests.
• Prepare and reset meeting and conference rooms in a timely manner
• Stock/restock supplies as needed
• Inspects and performs preventative maintenance or as-needed repairs on facilities or equipment, such as copiers and beverage stations, safety, or other systems.
• Coordinates the work of external specialists when more complex repairs are needed.
• Schedules maintenance or repairs to minimize disruptions to organizational operations wherever possible. Acts as an emergency response team member.
• Ensure all adherence to safety, security, and facility guidelines.
• Works effectively and professionally with all levels of employees.
• Ability to effectively use, train and maintain office equipment.
• Ensure proper filing and maintaining of files for accuracy with adherence to company record retention policies and practices.
• Provide and execute resolution to issues and demonstrate ability to make sound and appropriate decisions both independently and working with others by applying knowledge of both departmental and company processes.
• Availability for after-hours emergency calls and occasional weekend work if needed.
• Schedule/coordinate as needed with outside facilities vendors. 

We're Excited if This is You

Experience and Qualifications of the Role

• Minimum 2 years (ideally 4) years of relevant experience.
• Microsoft office proficiency.
• CMMS Software proficiency.
• Time management skills.
• Multi-task with the ability to manage multiple priorities and ability to re-prioritize as needed.
• Well organized with strong attention to detail; effective written and verbal communication.
• Track record of demonstrating a high degree of professionalism, customer orientation, and solid judgement.
• The ability to lift, push, pull, carry minimum 50lbs.

Certificates, Licenses, Registrations

Na

Computer Skills Needed to Perform this Job

• Proficiency in Microsoft and Google Suites
• Ability to manage complex problems in a matrix environment
• Expert at navigating competing demands

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $19.29 - $30.09 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.  

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

TQM/Engineering - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.

Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges

Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Written Communication - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.