Engineering Manager

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Overview:
Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that
builds and scales one of our many products. As a technical leader, you own the engineering vision
and oversee the technical standards your team thrives on. As a manager of engineers, you coach and
develop our promising, young talent and ensure their collective energy is applied effectively and
efficiently to accomplish not only the organizational goals, but also their individual career goals. An
accomplished record as an individual contributor and experience managing an engineering team is
expected to fill these shoes.

Responsibilities:
● Own the development practices and standards for your team
● Own the technical architecture, drive engineering design and shoulder critical decisions
● Understand, prioritize and deliver the feature roadmap while chipping away at the technical
debt
● Work effectively with a cross-functional team of product managers, designers, developers
and QA
● Own the communication of the team’s progress and perception of the team itself
● Collaborate with the Support team to keep track of and triage technical issues and track
them through to resolution
● Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and
recruitment of the right talent for your team
● Continuously improve the productivity of your team by identifying investments in
technology, process and continuous delivery
● Own the morale of your team, unblock them at critical junctures, break ties in a timely
manner
● Own the careers of your team members, deliver regular and timely feedback, represent your
team for annual reviews and reward your performers

Qualifications

● Education: Bachelor's Degree in the technical field OR equivalent work experience
● A minimum of 10 years of relevant professional work experience
● A minimum of 3 years of experience in managing a high performing engineering team
● A minimum of 6 years of object-oriented software development experience as an individual
contributor
● Experience developing software in a commercial software product development
environment
● A polyglot in programming languages with the ability to learn new technologies as the need
arises
● Experience building large-scale performance services
● Experience leading teams that built software products

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.