Regional Safety and Quality Manager

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The

is responsible for overseeing and managing all training and quality control activities within the designated region. This role focuses on ensuring adherence to new technician training and certifications, driving down cost of quality and casualty loss claims, and acting as the regional health and safety partner.

What you will do

Health & Safety:

• Regional health & safety business partner
• Drive incident management and root cause analysis in partnership with support from central Health & Safety team
• Lead the incident investigation process
• Create actionable insights & analysis for health and safety within region
• Conduct quality control for investigations

Training And Development:

• Support the Training Team with Train the Trainer sessions for new trainers.
• Drive consistency & execution of training programs. Includes: support execution of centralized trainee program, driving trainee start and completion dates, best practice recommendations for future program optimization.
• Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
• Ensure the rollout and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement and recalibration.
• Support the development of training materials, including creating and/or validating Tech Tips, Quality Alerts, and Fitting Instructions for distribution to the field.
• Ensure certification tracking & compliance reporting for recalibration, installation, safety, and quality.

Quality Assurance:

• Ensure quality control standards for products, services, and processes across the region that are aligned to Safelite standards.
• Monitor and evaluate the quality of training program execution. Identify trends using Pareto and frequency analysis.
• Provide regional and district teams with root cause data and resolution guidance for warranty and casualty loss improvement.
• Partner with regional leadership to ensure technical guidance is provided for escalated warranty and casualty loss customer issues.
• Solve escalated issues with tools, parts, systems, or training.
• Zone level program execution for quality and technical initiatives including analysis of success.
• Casualty loss program admin: escalation point for casualty losses, responsible for approving all losses over $1,000.

Special Projects:

• Build project plans for projects executed by the field SQMs
• Onsite program execution support for critical business initiatives

Collaboration:

• Collaborate w/RSQMS & field leaders to measure success of technical programs
• Work with cross-functional teams to implement nationally aligned best practices and improve safety and operational efficiency.
• Collaborate and identify potential new best practices for evaluation
• Cascade communication across leaders for quality, training, health and safety
• Performs other duties as assigned
• Complies with all policies and standards

Experience Qualifications

• High School Diploma

• Proven experience in training, quality control, or a related field. Required

Skills And Abilities

• Knowledge of Safelite health and safety, operational and technical processes.
• Skill in new process development and implementation.
• Strong knowledge of quality assurance principles, training methodologies, and best practices.
• Excellent communication, influencing, facilitation, presentation, change management and interpersonal skills.
• Curious, agile and willing to learn, educate, align and govern new standards and processes
• Analytical and problem-solving abilities.
• Proficiency in using training and quality management software and tools.
• Willingness to travel within region as needed, up to 50%.
• Physical requirements include, but are not limited to:
• Ability to work at a physical retail location within the region.
• Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
• Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc.
• Skill in new process development and implementation.
• Strong knowledge of quality assurance principles, training methodologies, and best practices.
• Excellent communication, influencing, facilitation, presentation, change management and interpersonal skills.
• Curious, agile and willing to learn, educate, align and govern new standards and processes
• Analytical and problem-solving abilities.
• Proficiency in using training and quality management software and tools.
• Willingness to travel within region as needed, up to 50%.
• Physical requirements include, but are not limited to:

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.