Business Systems Analyst

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About The Role

Responsible for translating defined business requirements into system and technical solutions and recommends automated system boundaries and processes to solve organizational information issues. Determines operational objectives, gathers information, and evaluates output requirements and formats. Works closely with end users to analyze, define, model, and document systems requirements. Constructs workflow charts and diagrams, studies system capabilities, and writes specifications. Co-develops organizational change management framework and supports defect triage, system testing. Maintains automated system boundaries by writing and updating procedures. May create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training. Works in an Agile, Waterfall, or Hybrid methodology.

Key Accountabilities

• Serves as a liaison between development teams and the internal/external customer or end user for multiple functions within a BU.
• Develops processes to identify requirements. 
• Facilitates discussion with end users to communicate systems requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.
• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Is able to work as part of an internal and external team.
• Develops user documentation or training materials. 
• Has hands on experience with multiple software development methodologies.
• On Agile Projects as part of the dev ops team: Has a strong knowledge in using agile tools (JIRA, AzDO, ETC) to create, share, and decompose Epics, Features, Tasks, User Stories into the technical systems requirements. Drives story pointing and can help the larger team understand the business and systems requirements and business vision. With supervision can act as product owner proxy. Can drive defect and enhancement triage. Drives key meetings such as standups, Scrum of Scrums, PO meetings, 3 Amigos, etc.. Books and facilitates meetings.
• On waterfall projects as part of the BSA group: Owns the technical systems requirements and has a strong knowledge of the required tools. Creates and seeks approval for the technical requirements and overall tracebility. Acts as an approver for the HLD, LLD, Test Strategy, and Test Plan. Signs off on the test scenarios or test cases. Plays a key role in defect triage and provides production support.

Minimum Requirements

• Bachelor’s Degree and/or 4 - 6 years of related experience OR High School Diploma or GED with 6 - 8 years of related experience.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$83,077.00 - $154,286.00 per year

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for commission. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.