Complex Maintenance Manager (Temp. Housing Available)

Overview

Company Overview:

At CoralTree, we serve from the heart – always and in all ways. Our commitment extends to our owners, team members, and guests, as we strive to make a meaningful difference in every interaction. We believe that genuine connection is what people value most, so we prioritize bringing humanity into everything we do.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Our team members are the soul of CoralTree, embodying these values every day. Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary:

The Complex Maintenance Manager is responsible for maintaining the physical assets, operational integrity, and resort-level appearance of a resort-style residential community. This role blends hands-on technical expertise, leadership of the engineering team, and strategic oversight of building systems, amenities, and capital projects. The Complex Maintenance Manager works closely with property management and the Homeowners Association (HOA) to ensure a luxury living experience, asset preservation, and compliance with all regulatory and safety standards.

Responsibilities

Resort Engineering & Maintenance Operations

• Oversee the daily operation, maintenance, and repair of all building systems including HVAC, plumbing, electrical, fire/life safety, elevators, pools, spas, water features, and irrigation systems.
• Maintain resort-quality standards for all amenities, common areas, and back-of-house spaces.
• Perform hands-on repairs, diagnostics, and preventive maintenance as needed.
• Implement and manage a comprehensive preventive maintenance program to minimize downtime and protect assets.
• Ensure full compliance with safety regulations, local codes, and brand or resort standards.

Leadership & Team Development

• Lead, train, and schedule the engineering and maintenance team in a 24/7 resort environment as applicable.
• Set service-driven performance expectations aligned with luxury hospitality standards.
• Promote a culture of safety, professionalism, and proactive service.
• Mentor team members and support skills development and cross-training.

HOA & Resident Experience

• Serve as the primary engineering liaison to the HOA board and residential management.
• Attend HOA meetings and provide clear technical reports, project updates, and recommendations.
• Support HOA initiatives related to reserve planning, capital improvements, and long-term asset care.
• Address resident maintenance concerns with a hospitality-focused, solution-oriented approach.

Contractor & Vendor Management

• Coordinate and supervise outside contractors and specialty service providers.
• Develop scopes of work, obtain bids, and ensure vendor services meet resort quality expectations.
• Enforce contractor compliance with safety, insurance, and property standards.
• Evaluate vendor performance and recommend improvements or replacements as needed.

Capital Projects & Renovations

• Plan and oversee capital improvement projects including unit upgrades, amenity renovations, and infrastructure replacements.
• Collaborate with management and HOA on project planning, budgeting, and scheduling.
• Track project progress, control costs, and ensure minimal disruption to residents and guests.
• Ensure projects are completed on time, on budget, and to luxury resort standards.

Budgeting, Planning & Administration

• Assist in preparation and management of operating and capital budgets.
• Monitor expenses and implement cost-effective solutions while maintaining premium quality.
• Maintain accurate records including maintenance logs, inspections, permits, and compliance documentation.
• Provide input for reserve studies and long-term capital planning.

Qualifications

Qualifications

• 5–10+ years of engineering or facilities leadership experience in resort, luxury residential, hospitality, or high-rise environments.
• Demonstrated experience working with HOAs and residential ownership groups.
• Strong hands-on technical expertise across multiple building systems and resort amenities.
• Proven leadership and contractor management experience.
• Excellent communication, organization, and guest-service skills.
• Proficiency with CMMS systems and basic computer applications.

Preferred Certifications & Licenses

• Relevant trade licenses (HVAC, electrical, plumbing)
• Certified Pool Operator (CPO)
• EPA Universal Certification
• OSHA or safety certifications
• Facilities or engineering management credentials a plus

Work Environment & Physical Requirements

• Ability to work in mechanical spaces, rooftops, outdoor amenity areas, and confined spaces.
• Capable of lifting up to 50 lbs and performing hands-on repairs.
• Flexible schedule with on-call availability for emergencies.

Wage Information:

• The salaried range is $85,000.00 to $95,000.00.

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Sick pay, available upon hire
• Paid time off
• Health insurance options, including vision insurance and dental insurance
• Life insurance
• Flexible spending accounts and health saving account options
• Retirement savings account with a company match
• Affordable bus passes for commuters
• Discounted Room Nights at participating CoralTree properties and free room night program after 6 months of employment
• 2-day Ski Pass or Wellness Perk (winter season only)

This position will be open until January 30, 2026 unless filled sooner.